Madame Tussauds Guest Experience Host

Merlin Entertainments; Sydney; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Free attraction access

Corporate benefits

Global career opportunities

Job summary

Merlin Entertainments is seeking Casual Guest Experience Host at Madame Tussauds Sydney. You will welcome guests, provide outstanding service, and help deliver world-class entertainment experiences across busy periods.

Training is provided to ensure a consistent, safe, and engaging visitor journey in a dynamic environment. The role requires availability across NSW school holidays and public holidays with some weekday/weekend shifts.

Qualifications

• Excellent communication skills and a passion for guest service.
• Ability to work across NSW school holidays and public holidays.
• Comfort working in a fast-paced, dynamic environment.

Responsibilities

• Maintain efficient operation of all attraction zones and guest experiences.
• Engage with guests to maximise satisfaction and deliver memorable experiences.
• Provide high-quality customer service and clear information about the attraction.
• Communicate the brand and history of Madame Tussauds effectively to guests.
• Follow health, safety, and security practices and act as an attraction warden.
• Be able to operate the Dark Ride 7D as needed.
• Demonstrate a guest-first attitude and strong work ethic.

Skills

Guest interaction

Communication

Customer service

Flexibility

Teamwork

Job description

1d ago , from Merlin Entertainments Group

Are you ready to take the next step in your career with one of the world’s leading companiesin visitor entertainment? Do you have a passion for creating unforgettable guestexperience? If so, we have an exciting opportunity just for you!

We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Host at Madame Tussauds Sydney.

To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.

About the role

Madame Tussauds Sydney is looking for some new team members to join our team, who arededicated to the delivery of world-class guest experience standards with a strong focus onhealth and safety.

Key Responsibilities

• Responsible for the efficient functioning of all MTS zones and Guest Experience run activities
• Maximise guest satisfaction by actively engaging with all guests who enter the site.
• Provide excellent customer service to ensure that every guest has a memorable experience
• Develop and deliver innovative ways of communicating the unique brand and history of Madame Tussauds
• Following all health, safety and security practices and acting as an attraction warden. Ensuring that safety and wellbeing of all team and guests remains number one priority.
• Can complete our second gate experience Dark Ride 7D as Operator and/or Host. Adhering to Code of Safe Work Practice associated to this experience as per Merlin Standards.
• Be truly Guest Obsessed and ensuring a guest always comes first approach
• Strong work ethic and demonstrated ability to work within a fast-paced environment

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills; information & resources they require to deliver world-class experience standards.

Key expectations include:

• Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
• To be adaptable and remain calm under pressure
• Ability to multi-task
• Flexible and adaptable approach.
• To have at least 3 days availability, including one weekend day
• To clearly and effectively communicate and minimise all risk of misunderstandings where possible
• Adhere to our core values through language, behaviour and actions
• Follow all health, safety and security practices
• To be able to problem solve in various dynamic situations

About you

To thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

You will also have:

• A fun, dynamic and friendly personality
• Self-motivation and the ability to work independently or as part of a team
• Availability to work across all NSW school holidays and public holidays
• A genuine enthusiasm for the tourism and attractions industry
• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About Us

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wildlife, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you!Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.