Madame Tussauds Guest Experience Host

Merlin; Sydney; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Free access to attractions worldwide

Diversity & Inclusion initiatives

Being part of a fun team

Career development opportunities

Job summary

Madame Tussauds Sydney is seeking friendly Casual Guest Experience Hosts to deliver world-class guest service across NSW school and public holidays. You will be part of a dynamic team, with training provided, and will help create unforgettable experiences for visitors from around the world.

Ideal candidates are conversational, calm under pressure and able to multi-task in a fast-paced environment. Availability to work weekends and holidays is essential, with a fun, guest-obsessed approach and a

Qualifications

• Excellent communication and a passion for guest service.
• Available to work across NSW school holidays and public holidays.
• Willingness to work in a fast-paced attraction environment.

Responsibilities

• Engage with guests to maximise satisfaction and provide information.
• Operate or host Dark Ride 7D as required.
• Adhere to health, safety and Merlin standards.
• Represent brand and communicate Madame Tussauds history.
• Ensure safety and wellbeing of guests and team.

Skills

Communication

Customer service

Teamwork

Multi-tasking

Flexible

Weekend availability

Job description

What you'll bring to the team

Are you ready to take the next step in your career with one of the world’s leading companies in visitor entertainment? Do you have a passion for creating unforgettable guest experience? If so, we have an exciting opportunity just for you!

We’re seeking enthusiastic individuals to join our team as Casual Guest Experience Host at Madame Tussauds Sydney.

To be considered, you must be available to work across all NSW school holidays and public holidays, along with some availability outside this period including weekdays and weekends.

About the roleMadame Tussauds Sydney is looking for some new team members to join our team, who are dedicated to the delivery of world-class guest experience standards with a strong focus on health and safety.

Key Responsibilities

• Responsible for the efficient functioning of all MTS zones and Guest Experience run activities
• Maximise guest satisfaction by actively engaging with all guests who enter the site.
• Provide excellent customer service to ensure that every guest has a memorable experience
• Develop and deliver innovative ways of communicating the unique brand and history of Madame Tussauds
• Following all health, safety and security practices and acting as an attraction warden. Ensuring that safety and wellbeing of all team and guests remains number one priority.
• Can complete our second gate experience Dark Ride 7D as Operator and/or Host. Adhering to Code of Safe Work Practice associated to this experience as per Merlin Standards.
• Be truly Guest Obsessed and ensuring a guest always comes first approach
• Strong work ethic and demonstrated ability to work within a fast-paced environment

The successful candidate will undergo a comprehensive training program and on-going mentoring to provide them with all the skills; information & resources they require to deliver world-class experience standards.

Key expectations include:

• Genuine guest interaction in all areas of the attraction, creating connections with people from all over the world
• To be adaptable and remain calm under pressure
• Ability to multi-task
• Flexible and adaptable approach.
• To have at least 3 days availability, including one weekend day
• To clearly and effectively communicate and minimise all risk of misunderstandings where possible
• Adhere to our core values through language, behaviour and actions
• Follow all health, safety and security practices
• To be able to problem solve in various dynamic situations

About youTo thrive in this role, you’ll need outstanding communication skills and a genuine passion for customer service. If fast-paced environments excite you and you’re passionate about the tourism and attractions industry, we’d love to hear from you!

You will also have:

• A fun, dynamic and friendly personality
• Self-motivation and the ability to work independently or as part of a team
• Availability to work across all NSW school holidays and public holidays
• A genuine enthusiasm for the tourism and attractions industry

Benefits

• Corporate benefits including free access to all our attractions worldwide
• Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
• Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
• Being part of a business built on fun

About UsMerlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year. We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wildlife, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 2 charities: Merlins Magic Wand and the SEA LIFE Trust.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do – then we want to hear from you! Merlin Entertainments strongly encourages application from all background, including people of Aboriginal and/or Torres Strait Islander decent.

Pay Range

Competitive