Guest Experience Host — Immersive Attraction

Merlin Entertainments; Sydney; On-site; AUD 55,000 - 75,000; Part time

Benefits offered by this job

Free attraction access

Corporate benefits

Global career opportunities

Job summary

Merlin Entertainments is seeking Casual Guest Experience Host at Madame Tussauds Sydney. You will welcome guests, provide outstanding service, and help deliver world-class entertainment experiences across busy periods.

Training is provided to ensure a consistent, safe, and engaging visitor journey in a dynamic environment. The role requires availability across NSW school holidays and public holidays with some weekday/weekend shifts.

Qualifications

• Excellent communication skills and a passion for guest service.
• Ability to work across NSW school holidays and public holidays.
• Comfort working in a fast-paced, dynamic environment.

Responsibilities

• Maintain efficient operation of all attraction zones and guest experiences.
• Engage with guests to maximise satisfaction and deliver memorable experiences.
• Provide high-quality customer service and clear information about the attraction.
• Communicate the brand and history of Madame Tussauds effectively to guests.
• Follow health, safety, and security practices and act as an attraction warden.
• Be able to operate the Dark Ride 7D as needed.
• Demonstrate a guest-first attitude and strong work ethic.

Skills

Guest interaction

Communication

Customer service

Flexibility

Teamwork

Job description

Merlin Entertainments is seeking Casual Guest Experience Host at Madame Tussauds Sydney. You will welcome guests, provide outstanding service, and help deliver world-class entertainment experiences across busy periods.

Training is provided to ensure a consistent, safe, and engaging visitor journey in a dynamic environment. The role requires availability across NSW school holidays and public holidays with some weekday/weekend shifts.