Guest Experience Host — Create Wow Moments (Sydney)

Merlin Entertainments; Sydney; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Corporate benefits

Free attraction access

Career progression

Diversity & Inclusion initiatives

Job summary

Merlin Entertainments is seeking Casual Guest Experience Hosts for Madame Tussauds Sydney. You will contribute to world-class guest experiences, deliver brand storytelling, and participate in a comprehensive training program.

Roles require flexibility to work across NSW school and public holidays, including weekends, with a focus on safety and guest satisfaction. Join a team that values guest obsession and offers access to multiple attractions and career development opportunities.

Qualifications

• Outstanding communication skills and a genuine passion for customer service.

Responsibilities

• Ensure the efficient functioning of all Madame Tussauds Sydney zones and guest experience activities.
• Maximise guest satisfaction by actively engaging with all guests entering the site.
• Provide excellent customer service to ensure every guest has a memorable experience.
• Develop and deliver innovative ways of communicating the brand and history of Madame Tussauds.
• Follow health, safety and security practices and act as an attraction warden.

Job description

Merlin Entertainments is seeking Casual Guest Experience Hosts for Madame Tussauds Sydney. You will contribute to world-class guest experiences, deliver brand storytelling, and participate in a comprehensive training program.

Roles require flexibility to work across NSW school and public holidays, including weekends, with a focus on safety and guest satisfaction. Join a team that values guest obsession and offers access to multiple attractions and career development opportunities.