Study Plan Coordinator - Student Records & Enquiries

UTS; Broadway; On-site; AUD 96,000 - 110,000; Full time

Benefits offered by this job

Flexible work practices

Parental leave

Salary packaging opportunities

Job summary

UTS is a leading Australian university based in Sydney, focused on practical outcomes through creativity, technology and collaboration. The Officer, Study Plan Management supports student administration and manages enquiries, processing eRequests and updating records in line with policy.

There is one continuing position and one parental leave 12-month contract; applicants should indicate preferences in their cover letter.

Qualifications

• Strong problem-solving skills and initiative in improving work practices.
• Ability to interpret and apply university rules, policies and procedures across the student lifecycle.
• Experience delivering customer service in a complex administrative environment.
• Ability to work independently as well as contributing as an active team member.

Responsibilities

• Provide timely responses to eRequests and online enquiries.
• Process and update student records accurately and in accordance with policy and procedure.
• Respond to enquiries, troubleshoot issues and escalate matters where required.
• Apply policy, rules and operational procedures to support decision making and service delivery.
• Communicate with students, academic staff and other stakeholders to provide information and support.
• Contribute to process documentation, work instructions and knowledge sharing activities.
• Support continuous improvement initiatives and the implementation of updated processes and procedures.

Skills

Problem solving

Policy interpretation

Customer service

Independent work

Team collaboration

Job description

UTS is a leading Australian university based in Sydney, focused on practical outcomes through creativity, technology and collaboration. The Officer, Study Plan Management supports student administration and manages enquiries, processing eRequests and updating records in line with policy.

There is one continuing position and one parental leave 12-month contract; applicants should indicate preferences in their cover letter.