Study Plan Management Specialist

University of Technology Sydney; Sydney; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

Flexible work practices

Generous parental leave

Salary packaging opportunities

Job summary

UTS in Sydney is seeking an Officer, Study Plan Management within the Study Plan Management team of the Student Administration Unit. The role provides administrative support across student enquiries, processes requests in core systems, and helps deliver high-quality customer service and operational standards.

There are 1x continuing position and 1x 12-month parental leave contract. Applicants should demonstrate strong problem-solving, ability to apply university rules, and experience delivering

Qualifications

• Strong problem-solving skills and initiative in improving work practices.
• Ability to interpret and apply university rules, policies and procedures across the student lifecycle.
• Experience delivering customer service in a complex administrative environment.
• Ability to work independently as well as contributing as an active team member.

Responsibilities

• Provide timely responses to eRequests and online enquiries.
• Process and update student records accurately and in accordance with policy and procedure.
• Respond to enquiries, troubleshoot issues and elevate matters where required.
• Apply policy, rules and operational procedures to support decision making and service delivery.
• Communicate with students, academic staff and other stakeholders to provide information and support.
• Contribute to process documentation, work instructions and knowledge sharing activities.
• Support continuous improvement initiatives and the implementation of updated processes and procedures.

Job description

UTS in Sydney is seeking an Officer, Study Plan Management within the Study Plan Management team of the Student Administration Unit. The role provides administrative support across student enquiries, processes requests in core systems, and helps deliver high-quality customer service and operational standards.

There are 1x continuing position and 1x 12-month parental leave contract. Applicants should demonstrate strong problem-solving, ability to apply university rules, and experience delivering