Officer, Study Plan Management

UTS; Broadway; In loco; AUD 96.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work practices

Parental leave

Salary packaging opportunities

Descrizione del lavoro

UTS is a leading Australian university based in Sydney, focused on practical outcomes through creativity, technology and collaboration. The Officer, Study Plan Management supports student administration and manages enquiries, processing eRequests and updating records in line with policy.

There is one continuing position and one parental leave 12-month contract; applicants should indicate preferences in their cover letter.

Competenze

• Strong problem-solving skills and initiative in improving work practices.
• Ability to interpret and apply university rules, policies and procedures across the student lifecycle.
• Experience delivering customer service in a complex administrative environment.
• Ability to work independently as well as contributing as an active team member.

Mansioni

• Provide timely responses to eRequests and online enquiries.
• Process and update student records accurately and in accordance with policy and procedure.
• Respond to enquiries, troubleshoot issues and escalate matters where required.
• Apply policy, rules and operational procedures to support decision making and service delivery.
• Communicate with students, academic staff and other stakeholders to provide information and support.
• Contribute to process documentation, work instructions and knowledge sharing activities.
• Support continuous improvement initiatives and the implementation of updated processes and procedures.

Conoscenze

Problem solving

Policy interpretation

Customer service

Independent work

Team collaboration

Descrizione del lavoro

At UTS, we're a young, globally recognised university known for doing things differently. Based in the centre of Sydney, we work closely with industry, government, and the community to focus on outcomes that matter. Our strength lies in how we bring creativity, technology and innovation together to make a practical difference.

We're Australia's leading young university and consistently sit within the top 100 universities globally, a reflection of the scale of our ambition and the contribution of our people.

When you join UTS, you become part of a community that values inclusion, supports access to education, and works towards positive change in society.

About the Team

The Study Plan Management team sits within the Student Administration Unit in the Division of Education and Students. The team supports a range of student administrative functions and manages complex student study plan enquiries, working closely with faculties, academic staff and other stakeholders across the university.

Study Plan Management is comprised of the following portfolio areas including four portfolio teams*:

• Course Completion and Transitions *
• Course Transfers and Subject Assessments *
• Online Program Management
• Recognition of Prior Learning *
• Special Consideration and Study Leave *

Job purpose

The Officer, Study Plan Management provides administrative support and services across a range of student-related functions, enquiries and processes. The role supports eRequests, applies policy and procedure, processes requests in core systems and contributes to the delivery of customer service and operational standards.

There is 1x continuing position available and 1x parental leave 12month contract. Please indicate if you have a preference in your cover letter.

Role responsibilities

• Provide timely responses to eRequests and online enquiries.
• Process and update student records accurately and in accordance with policy and procedure.
• Respond to enquiries, troubleshoot issues and escape matters where required.
• Apply policy, rules and operational procedures to support decision making and service delivery.
• Communicate with students, academic staff and other stakeholders to provide information and support.
• Contribute to process documentation, work instructions and knowledge sharing activities.
• Support continuous improvement initiatives and the implementation of updated processes and procedures.

With examples, please outline how you meet the four (4) selection criteria within your cover letter (Maximum 2 pages):

• Strong problem-solving skills and initiative in improving work practices.
• Ability to interpret and apply university rules, policies and procedures across the student lifecycle.
• Experience delivering customer service in a complex administrative environment.
• Ability to work independently as well as contributing as an active team member.

Please download the position description from our website for further information about the role, including the full selection criteria and role responsibilities.

What We Offer

Base Salary Range:HEW 5 $96,300.00 - $110,198.00 plus 17% Superannuation (pension).

There is 1x continuing position available and 1x parental leave 12month contract. Please indicate if you have a preference in your cover letter.

UTS staff also benefit from a wide range of Employee Benefits include flexible work practices, generous parental leave and salary packaging opportunities.

Accessibility

UTS Recruitment is committed to digital accessibility. If you experience any difficulty with the content of our advertising, please let us know so we can ensure our information is accessible to everyone.

In addition, if you have a disability that requires adjustment to the recruitment process or an alternative application pathway, please contact UTS Recruitment for assistance.

UTS is recognised widely as supporting inclusivity and diversity through our Wingara Indigenous Employment Strategy, Social Impact Framework and UTS Access and Inclusion Plan.

We welcome applications from women, Indigenous Australians, people with disability, those who identify as LGBTIQ+ and applicants from culturally and linguistically diverse backgrounds.

UTS is committed to diversity and inclusion, and we encourage applicants to include a statement on career breaks or relative to opportunity where relevant.

UTS prioritises safety, respect, and inclusion for every member of our community. In support of this, and in line with our statutory obligations under the National Code to Prevent and Respond to Gender-Based Violence 2026, all prospective employees must declare any past investigations relating to gender-based violence. Employment at UTS is contingent upon completion of this declaration, and, where necessary, assessment of any identified risk factors. We appreciate your role in upholding the standards and behaviour expected of our community.

General enquiries or issues with your application may be directed to******@uts.edu.au

Closing Date: 18 October 2026 at 11.59 pm (AEST)

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment.

This position is being advertised concurrently, internally and externally. In accordance with UTS policy, priority consideration will be given to suitably qualified redeployment candidates, while applications are also welcomed from suitable candidates in the external market.