Student Wellbeing Incident Lead (On-Call)

The University of Sydney; Sydney; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team to ensure timely and effective support. The role requires on-call availability for after-hours incidents and close collaboration with stakeholders to improve service delivery.

You will oversee risk identification, data reporting, and the development of early intervention strategies grounded in data and best practices.

Qualifications

• A tertiary qualification in a relevant field and extensive experience in safety or support roles.
• Experience managing serious or high-risk incidents in similar organisations.
• Familiarity with external regulatory reporting requirements.
• Strong problem-solving skills and sound judgement in crises.
• Excellent communication with senior stakeholders under time-sensitive conditions.

Responsibilities

• Lead the response to critical incidents affecting students.
• Collaborate with Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate service delivery.
• Act as central contact for the Special Care and Wellbeing Service’s critical incident response, providing direct case management.
• Engage with internal and external stakeholders to manage incidents and provide crisis support.
• Develop campaigns, training programs and early intervention strategies based on data and best practices.
• Oversee risk identification and mitigation, ensuring adherence to SOPs and university strategies.
• Maintain accurate data collection and reporting on incidents for risk assessment and compliance.

Skills

Safety management

Incident response

Regulatory knowledge

Problem solving

Stakeholder communication

Education

Tertiary qualification

Job description

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team to ensure timely and effective support. The role requires on-call availability for after-hours incidents and close collaboration with stakeholders to improve service delivery.

You will oversee risk identification, data reporting, and the development of early intervention strategies grounded in data and best practices.