Student Wellbeing Incident Lead

University of Sydney; Darlington; In loco; AUD 152.000 - 160.000; Tempo pieno

Descrizione del lavoro

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students. You will coordinate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing to monitor and improve service delivery, and be available for after-hours emergency calls relating to critical incidents.

You will report to the Senior Manager, Specialist Care and Wellbeing Services, and oversee risk identification, incident resolution, and data reporting to

Competenze

• A tertiary qualification in a relevant field.
• Proven experience in safety or support services, including managing serious or high-risk incidents.
• Familiarity with regulatory environments and reporting requirements.
• Strong problem-solving skills and sound judgement in resolving critical incidents.
• Excellent communication skills and ability to brief senior stakeholders in time-sensitive matters.

Mansioni

• Lead the response to critical incidents, ensuring timely support for students' academic and personal success.
• Work within a collaborative team and report to the Senior Manager, Specialist Care and Wellbeing Services.
• Act as the central contact for the Specialist Care and Wellbeing Service’s critical incident response, including after-hours availability as needed.
• Engage with internal and external stakeholders to proactively manage incidents and provide crisis support.
• Develop campaigns, training programs, and early intervention strategies based on data and best practices.
• Oversee risk identification and mitigation, ensuring adherence to protocols and university strategies.
• Maintain data collection and reporting on incidents to support risk assessment and compliance.

Conoscenze

Incident management

Stakeholder liaison

Crisis response

Formazione

Tertiary qualification

Descrizione del lavoro

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students. You will coordinate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing to monitor and improve service delivery, and be available for after-hours emergency calls relating to critical incidents.

You will report to the Senior Manager, Specialist Care and Wellbeing Services, and oversee risk identification, incident resolution, and data reporting to