Incident Manager

University of Sydney; Shire Of Mundaring; In loco; AUD 152.000 - 160.000; Tempo pieno

Descrizione del lavoro

University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support. The role collaborates with the Specialist Care and Wellbeing team, manages after-hours calls, and drives data-driven risk mitigation and training.

This is a fixed-term, full-time position requiring a tertiary qualification and experience in high-risk incident management.

Competenze

• Tertiary qualification in a relevant field.
• Experience in safety or support services handling serious/high-risk incidents.
• Strong understanding of regulatory reporting requirements.
• Excellent problem-solving and judgement for time-sensitive issues.
• High level communication with senior stakeholders.

Mansioni

• Lead the response to critical incidents affecting students.
• Provide direct case management and after-hours availability as needed.
• Coordinate with Critical Incident Liaison Officers and Specialist Care and Wellbeing.
• Engage stakeholders and proactively manage incidents.
• Develop campaigns and training for wellbeing and early intervention.
• Oversee risk identification, SOPs, and compliance reporting.

Conoscenze

Critical incidents

Stakeholder liaison

Crisis response

Problem solving

Communication

Formazione

Tertiary qualification in a relevant field

Descrizione del lavoro

Full time, fixed term until 30th April 2027Opportunity to lead the response to critical incidents involving studentsBase Salary $152,045 $160,430 (HEO9) + 17% superannuationAbout the opportunityAs the Incident Manager , you will lead the response to critical incidents affecting students, ensuring they receive timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate, monitor, and improve service delivery.Critical incidents are often highly time sensitive, and this position is required to be available ‘on-call’ for after-hours emergency calls relating to critical incidents.Your key responsibilities will be to:work within a highly collaborative team, reporting to the Senior Manager, Specialist Care and Wellbeing Serviceslead the response to critical incidents, ensuring timely support that enhances students’ academic and personal successact as the central contact for Specialist Care and Wellbeing Service’s critical incident response, providing direct case management, including after-hours availability as neededengage with internal and external stakeholders to proactively manage incidents, resolve issues, and provide crisis support and case management for complex student needscontribute to wellbeing awareness initiatives, developing campaigns, training programs, and early intervention strategies based on data analysis and best practicesoversee risk identification and mitigation initiatives, ensuring adherence to protocols, standard operating procedures, and university strategiesmaintain accurate data collection and reporting on incidents, supporting risk assessment and compliance with institutional requirements.About youa tertiary qualification in a relevant field and extensive experience working in a safety or support service role including managing serious or high-risk incidents and issuesproven experience in the critical incident field within similar organisations, possessing a strong knowledge of management of critical incidents affecting studentsfamiliarity with the external regulatory environment, regulatory agencies, and related reporting requirementsstrong problem-solving skills, including demonstrated ability to take initiative and exercise sound judgement in resolving critical incidentshigh level communication skills and demonstrated ability to brief and liaise with senior stakeholders in time sensitive and complex matters.Sponsorship / work rights for AustraliaYou must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.Pre-employment checksYour employment is conditional upon the successful completion of all pre-employment or background checks required for the role in terms satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.EEO statementAt the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion , evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ+ . We welcome applications from candidates from all backgrounds.We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion .How to applyApplications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Nicole Turle, Recruitment Operations by email to [e-mail] The University of SydneyThe University reserves the right not to proceed with any appointment.Click to view the Position Description for this role.Applications CloseSunday 22 November 2026 11:59 PM