Incident Manager

University of Sydney; Darlington; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students. You will coordinate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing to monitor and improve service delivery, and be available for after-hours emergency calls relating to critical incidents.

You will report to the Senior Manager, Specialist Care and Wellbeing Services, and oversee risk identification, incident resolution, and data reporting to

Qualifications

• A tertiary qualification in a relevant field.
• Proven experience in safety or support services, including managing serious or high-risk incidents.
• Familiarity with regulatory environments and reporting requirements.
• Strong problem-solving skills and sound judgement in resolving critical incidents.
• Excellent communication skills and ability to brief senior stakeholders in time-sensitive matters.

Responsibilities

• Lead the response to critical incidents, ensuring timely support for students' academic and personal success.
• Work within a collaborative team and report to the Senior Manager, Specialist Care and Wellbeing Services.
• Act as the central contact for the Specialist Care and Wellbeing Service’s critical incident response, including after-hours availability as needed.
• Engage with internal and external stakeholders to proactively manage incidents and provide crisis support.
• Develop campaigns, training programs, and early intervention strategies based on data and best practices.
• Oversee risk identification and mitigation, ensuring adherence to protocols and university strategies.
• Maintain data collection and reporting on incidents to support risk assessment and compliance.

Skills

Incident management

Stakeholder liaison

Crisis response

Education

Tertiary qualification

Job description

• Full time, fixed term until 30th April 2027
• Opportunity tolead the response to critical incidents involvingstudents
• Base Salary $152,045 $160,430 (HEO9) + 17% superannuation

About the opportunity

As the Incident Manager , you will lead the response to critical incidents affecting students, ensuring they receive timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate, monitor, and improve service delivery.

Critical incidents are often highly timesensitive,and this position is required to be available ‘on-call’ for after-hours emergency calls relating to critical incidents.

Your key responsibilities will be to:

• work within a highly collaborative team, reporting to the Senior Manager, Specialist Care and Wellbeing Services
• lead the response to critical incidents, ensuring timely support that enhances students’ academic and personal success
• act as the central contact for Specialist Care and Wellbeing Service’s critical incident response, providing direct case management, including after-hours availability as needed
• engage with internal and external stakeholders to proactively manage incidents, resolve issues, and provide crisis support and case management for complex student needs
• contribute to wellbeing awareness initiatives, developing campaigns, training programs, and early intervention strategies based on data analysis and best practices
• oversee risk identification and mitigation initiatives, ensuring adherence to protocols, standard operating procedures, and university strategies
• maintain accurate data collection and reporting on incidents, supporting risk assessment and compliance with institutional requirements.

About you

• a tertiary qualification in a relevant field and extensive experience working in a safety or support service role including managing serious or high-risk incidents and issues
• proven experience in the critical incident field within similar organisations, possessing a strong knowledge of management of critical incidents affecting students
• familiarity with the external regulatory environment, regulatory agencies, and related reporting requirements
• strong problem-solving skills, including demonstrated ability to take initiative and exercise sound judgement in resolving critical incidents
• high level communication skills and demonstrated ability to brief and liaise with senior stakeholders in time sensitive and complex matters.

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the successful completion of all pre-employment or background checks required for the role in satisfactory to the University. Also, to meet the University’s obligations under the National Higher Education Code to Prevent and Respond to Gender-Based Violence you will be asked to declare if you have been investigated for, or found to engaged in, sexual harm or gender-based violence in the course of previous employment or in a legal process. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

This position is designated as involving child-related work. To undertake or remain in this position, you are required to apply for and obtain a Working with Children Check clearance in accordance with Child Protection (Working with Children) Act 2012.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.

Applications Close

Sunday 22 November 2026 11:59 PM