Student Incident & Crisis Response Lead

University of Sydney; Sydney; In loco; AUD 152.000 - 160.000; Tempo pieno

Descrizione del lavoro

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support across services. The role requires after-hours availability and collaboration with the Specialist Care and Wellbeing team to coordinate crisis response.

You will work within a multidisciplinary team to identify risks, implement interventions, and maintain accurate incident data and reporting, contributing to safer student outcomes.

Competenze

• Tertiary qualification in a relevant field and extensive experience in safety or support services.
• Experience in managing serious or high-risk incidents.
• Familiar with the regulatory environment and reporting requirements.
• Strong problem-solving and sound judgement in resolving critical incidents.
• Excellent communication with senior stakeholders in time-sensitive matters.

Mansioni

• Lead the response to critical incidents involving students across services.
• Coordinate with colleagues to monitor and improve service delivery.
• Be on-call for after-hours emergencies related to incidents.
• Engage with internal and external stakeholders to manage incidents and provide crisis support.
• Develop wellbeing campaigns, training programs, and early intervention strategies.
• Oversee risk identification and mitigation per SOPs and university strategies.
• Maintain data collection and reporting to support risk assessment and compliance.

Conoscenze

Incident management

Crisis response

Stakeholder liaison

Communication

Risk assessment

Team leadership

Formazione

Tertiary qualification in a relevant field

Descrizione del lavoro

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support across services. The role requires after-hours availability and collaboration with the Specialist Care and Wellbeing team to coordinate crisis response.

You will work within a multidisciplinary team to identify risks, implement interventions, and maintain accurate incident data and reporting, contributing to safer student outcomes.