Student Incident Response Lead (On-Call)

University of Sydney; Shire Of Mundaring; On-site; AUD 152,000 - 160,000; Full time

Job summary

University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support. The role collaborates with the Specialist Care and Wellbeing team, manages after-hours calls, and drives data-driven risk mitigation and training.

This is a fixed-term, full-time position requiring a tertiary qualification and experience in high-risk incident management.

Qualifications

• Tertiary qualification in a relevant field.
• Experience in safety or support services handling serious/high-risk incidents.
• Strong understanding of regulatory reporting requirements.
• Excellent problem-solving and judgement for time-sensitive issues.
• High level communication with senior stakeholders.

Responsibilities

• Lead the response to critical incidents affecting students.
• Provide direct case management and after-hours availability as needed.
• Coordinate with Critical Incident Liaison Officers and Specialist Care and Wellbeing.
• Engage stakeholders and proactively manage incidents.
• Develop campaigns and training for wellbeing and early intervention.
• Oversee risk identification, SOPs, and compliance reporting.

Skills

Critical incidents

Stakeholder liaison

Crisis response

Problem solving

Communication

Education

Tertiary qualification in a relevant field

Job description

University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support. The role collaborates with the Specialist Care and Wellbeing team, manages after-hours calls, and drives data-driven risk mitigation and training.

This is a fixed-term, full-time position requiring a tertiary qualification and experience in high-risk incident management.