Student Wellbeing Incident Lead

University of Sydney; Australia; On-site; AUD 152,000 - 160,000; Full time

Job summary

The Incident Manager at the University of Sydney leads the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team. The role requires after-hours availability for urgent crises and ensures timely, high-quality support to enhance student wellbeing and success.

You will work with Critical Incident Liaison Officers and a multidisciplinary team to monitor incidents, report data, and implement risk mitigation aligned with university policies and

Qualifications

• Qualified in safety or student wellbeing support with proven incident management experience.
• Proven ability to manage high-risk incidents and complex student needs.

Responsibilities

• Lead the response to critical incidents, coordinating timely support for students.
• Act as central contact for the critical incident response and provide direct case management.
• Engage with stakeholders to proactively manage incidents and crises.
• Develop and implement wellbeing campaigns and early intervention strategies.

Skills

Incident response management

Crisis coordination

Stakeholder liaison

Regulatory awareness

Education

Tertiary qualification in a relevant field

Job description

The Incident Manager at the University of Sydney leads the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team. The role requires after-hours availability for urgent crises and ensures timely, high-quality support to enhance student wellbeing and success.

You will work with Critical Incident Liaison Officers and a multidisciplinary team to monitor incidents, report data, and implement risk mitigation aligned with university policies and