Student Support Officer

Canterbury Institute of Management; Melbourne; On-site; AUD 60,000 - 70,000; Full time

Job summary

The Canterbury Institute of Management (CIM) invites applications for a Student Support Officer at our Melbourne campus. You will be part of a supportive team, assisting students with academic and personal well-being and reporting to the Student Support Manager.

The role focuses on early intervention, recording student contacts, and coordinating referrals to external services as needed. Full-time position with entitlements and competitive remuneration.

Qualifications

• A post-secondary qualification.
• Strong communication skills and commitment to customer service.
• Good written and spoken English.
• Commitment to diversity and inclusion with culturally diverse customers.
• Computer literacy in Word, Excel, and Outlook.

Responsibilities

• Be the first point of contact for students, staff, or visitors on campus.
• Attend to inquiries by phone or in person and relay messages.
• Monitor student welfare and identify students at risk.
• Provide personalized support and external referrals as needed.
• Assist with campus event management.
• Maintain records of student contacts and consultations.
• Support the Student Support Manager in duties related to student well-being.
• Work collegially in a team environment.
• Comply with Work, Health and Safety and Equal Opportunity policies.
• Perform other duties as required by the Student Support Manager and Dean.

Skills

Communication skills

English proficiency

Teamwork

Customer service

Digital literacy

Education

Post-secondary qualification

Tools

Microsoft Word

Excel

Outlook

Job description

Canterbury Institute of Management – Melbourne VIC

Canterbury Institute of Management (CIM) is an accredited Institute of Higher Education with campuses in Sydney, Melbourne, and Darwin.

CIM is currently looking for Student Support Officers to join our team on a full-time basis at our Melbourne campus.

In this role, you will work with an extremely supportive team. You will be responsible for providing support to CIM students, in academic and personal well-being. You will report to the Student Support Manager. The role of the Student Support Officer contributes to CIM’s mission and goals by assisting students who encounter difficulties in their studies or in their personal lives and providing personalized support to improve student experiences and educational outcomes.

About the Role:

• Be the first point of contact for students, staff, or visitors to the CIM campus;


• Attend to phone or in-person inquiries, record and pass messages to other team members;


• Monitor student welfare and well-being through review of records (class attendance and academic results) and help identify students who may be at risk;


• In consultation with the Student Support Manager, contact students who are at risk, or potentially at risk, and provide personalized support and advice with external referrals where required;


• Contribute to the development and maintenance of the CIM culture of student care;


• Maintain a record of student contacts and consultations;


• Assist with event management on campus;


• Comply with CIM policies and procedures including matters related to Work, Health and Safety, and Equal Opportunity


• Support the Student Support Manager in all duties related to student well-being;


• Work collegially in a team environment;


• Other duties as required by the Student Support Manager and Dean.

Full-time position with entitlements and competitive remuneration

Required Skills and Experience:

• A post-secondary qualification


• Strong communication skills and commitment to customer service;


• Good command of written and spoken English;


• Commitment to principles of diversity and inclusion and experience working with culturally diverse customers;


• Demonstrated computer literacy in standard software, such as Microsoft Word, Excel, and Outlook;


• Ability to work in a team.