Student Administration and Support Officer

Australis Business School; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Australis Business School is seeking a capable Student Administration and Support Officer to join our Coburg campus team. You will manage the full student lifecycle from application and admission through enrolment, course changes, and day-to-day enquiries, ensuring records and processes are accurate.

Experience with international students and Australian higher education administration is essential; Meshed and PRISMS familiarity is highly regarded.

Qualifications

• Minimum of two years' relevant experience in Australian higher education or RTO administration.
• Experience working directly with international students.
• Strong written and verbal communication skills.
• Meshed experience would be highly regarded.
• PRISMS and international student administration experience would be highly regarded.
• Knowledge of the National Code, CRICOS and student administration requirements is an advantage.
• Strong organisation and attention to detail, especially with student records.

Responsibilities

• Respond to student enquiries in person, by phone and by email.
• Support admissions and enrolment processes for prospective and current students.
• Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts and other student administration matters.
• Maintain accurate student records and documentation in the Student Management System (Meshed).
• Work with PRISMS and support international student administration, including CoE-related processes.
• Assist the Dean and academic team with student follow-up, progress matters and administrative support where required.
• Help students understand administrative processes, policies and requirements.
• Support orientation, class administration, timetables, student documentation and completion activities.
• Assist with general campus and student administration as part of a small, hands-on team.
• Ensure records and processes are completed accurately and in line with relevant policies and regulatory requirements.

Skills

Communication

Organisational skills

Experience with international students

Student records handling

Education

Tertiary qualification desired

Tools

Meshed

PRISMS

Canvas

Job description

Student Administration and Support Officer

Australis Business School is looking for an experienced Student Administration and Support Officer to join our team in Coburg.

This is a hands-on, student-facing role covering the full student lifecycle. You will support students from application and admission through enrolment, course changes, day-to-day enquiries and completion. You will also work closely with the Dean, academic staff and administration team to keep student records, systems and processes accurate and up to date.

Most of our students are international students, so clear communication, patience and a good understanding of Australian higher education or RTO administration are important parts of the role.

What you’ll be doing

Respond to student enquiries in person, by phone and by email

Support admissions and enrolment processes for prospective and current students

Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts and other student administration matters

Maintain accurate student records and documentation in the Student Management System (Meshed)

Work with PRISMS and support international student administration, including CoE-related processes

Assist the Dean and academic team with student follow-up, progress matters and administrative support where required

Help students understand administrative processes, policies and requirements

Support orientation, class administration, timetables, student documentation and completion activities

Assist with general campus and student administration as part of a small, hands-on team

Ensure records and processes are completed accurately and in line with relevant policies and regulatory requirements

Experience and Skills

A minimum of two years' relevant experience in an Australian higher education provider or RTO is essential

Experience working directly with international students

Strong written and verbal communication skills

Experience using a Student Management System is required; Meshed experience would be highly regarded

Experience with PRISMS and international student administration would be highly regarded

Knowledge of the National Code, CRICOS and student administration requirements is an advantage

Strong organisation and attention to detail, particularly when working with student records and documentation

Confidence dealing with students face-to-face and handling a range of enquiries professionally

Ability to manage competing tasks, use sound judgement and know when an issue needs to be escalated

Experience using Canvas or another LMS would be useful, but is not essential

A tertiary qualification is desirable, but for this role relevant experience is more important than qualifications.

Why join Australis Business School?

Competitive salary based on experience

Full-time, campus-based role with an immediate start available

Work across the full student lifecycle rather than one narrow area

Join a small team where your experience and contribution will be noticed

Opportunity to grow with an expanding higher education provider

About Us

Australis Business School is a TEQSA-registered Institute of Higher Education and CRICOS provider based in Coburg, Melbourne.

We offer a focused suite of higher education courses across business, accounting, research and early childhood teacher education. Australis is approved to deliver the Bachelor of Business (Accounting), Graduate Diploma of Early Childhood Education, Master of Business Administration, Master of Business Research, and Master of Teaching (Early Childhood Education).

With a relatively small student cohort, we are able to maintain close contact with students and provide responsive support throughout their studies. Staff work closely across academic and administrative functions, which gives students clear points of contact and allows issues to be followed up promptly.

For someone joining our team, this means working in an environment where you get to know the students, understand how different parts of the institute operate, and contribute across the full student experience rather than being limited to one narrow administrative function.

For more information, visit: www.australis.vic.edu.au