Student Support Officer, IHM

Institute of Health & Management; Brisbane; Sur place; AUD 60 000 - 76 000; Plein temps

Résumé du poste

Institute of Health & Management in Brisbane is seeking a Student Support Officer to provide comprehensive assistance to students, manage inquiries, and support academic success. You will help enhance the student experience, monitor progress, and collaborate with staff on interventions.

The role requires 1–2 years in student services or administration, plus knowledge of TEQSA/CRICOS and related standards. A strong focus on communication and organisation is essential.

Qualifications

• Diploma or bachelor’s degree in education, social work, administration, or related field (preferred but not mandatory).
• At least 1–2 years of experience in student services, administration, or customer support.
• Knowledge of TEQSA, CRICOS, AASW, ANMAC, AHPRA, and related quality/regulatory standards.
• Strong organisational and administrative skills and excellent communication.

Responsabilités

• Ensure prompt and effective communication with students to address queries and concerns.
• Develop and implement initiatives to enhance the overall student experience and satisfaction.
• Monitor academic progress, identify at-risk students, and collaborate with academic staff for intervention.
• Develop and implement strategies to address mental health and well-being of students, ensuring access to resources.
• Streamline administrative processes to ensure efficiency and accuracy in managing student records.

Connaissances

Organisation

Administration

Communication

Interpersonal

MS Office

Student management

Formation

Diploma or Bachelor’s in education, social work, administration

Outils

TEQSA knowledge

CRICOS knowledge

AASW knowledge

ANMAC knowledge

AHPRA knowledge

ISO standards

Description du poste

Institute of Health & Management – Brisbane QLD

The Institute of Health & Management (IHM) is a TEQSA-registered Australian higher education provider (PRV14040, CRICOS 03407G), delivering nursing, health and management courses from campuses in Melbourne, Sydney, Perth and Brisbane. Powered by Arizona State University (ASU), IHM combines academic rigour with simulation-based learning and contemporary digital education.

Our purpose is Caring with Passion. Our values are Innovation, Caring and Excellence, underpinned by Integrity - honesty, openness and trust. We exist to prepare nurses who practise person-centred, compassionate care and who become trusted members of the communities they serve, including across regional Australia where that care is needed most.

The Bachelor of Nursing is IHM's flagship course, approved by TEQSA in March 2025. It is central to IHM's ambition to become Australia's first university college specialising in nursing by 2030 - an ambition we are pursuing through the applicable regulatory pathways.

Student Support Officer encompasses a range of responsibilities focused on providing assistance, guidance, and support to students throughout their academic journey. The incumbent will play a vital role in fostering a positive learning environment by providing comprehensive support services to students.

Your responsibilities may include:

• Ensure prompt and effective communication with students to address their queries and concerns.
• Develop and implement initiatives to enhance the overall student experience and satisfaction.
• Monitor academic progress, identify at-risk students, and collaborate with academic staff for intervention.
• Develop and implement strategies to address the mental health and well-being of students, ensuring access to appropriate resources
• Implement strategies to identify and support at-risk students, contributing to improved retention and academic outcomes
• Streamline administrative processes to ensure efficiency and accuracy in managing student records.

Qualification:

• Diploma or bachelor’s degree in education, social work, administration, or a related field (preferred but not mandatory).

Experience:

• At least 1-2 years of experience in student services, administration, or customer support.
• Experience in an educational institution is an advantage.

Knowledge and Skills:

• Awareness of the requirements of the various regulatory bodies such as TEQSA, CRICOS, AASW, ANMAC, AHPRA, ISO standards etc.
• Basic understanding of student support regulations (TEQSA, CRICOS, AASW, ANMAC, AHPRA).
• Strong organisational and administrative skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and student management systems.

IHM is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders and sexualities. The successful candidate will be required to hold a current Working with Children Check and National Police Check, and to maintain Ahpra registration for the duration of their employment.