Student Support Officer, IHM

Health & Management Pty; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Institute of Health & Management (IHM) in Brisbane is seeking a Student Support Officer to provide guidance and support to students throughout their academic journey.

You will engage with students, develop initiatives to improve the overall experience, monitor progress, and collaborate with academic staff to support wellbeing and retention. This role emphasises a student‑centred approach within a regulatory education context.

Qualifications

• Excellent communication and interpersonal abilities are required.
• Strong organisational and administrative skills are essential.
• Proficiency in Microsoft Office and student management systems is preferred.

Responsibilities

• Ensure prompt and effective communication with students to address queries and concerns.
• Develop and implement initiatives to enhance the student experience and satisfaction.
• Monitor academic progress, identify at‑risk students, and collaborate with staff for intervention.
• Develop strategies to address student mental health and well‑being and provide access to resources.
• Streamline administrative processes to ensure accurate management of student records.

Skills

Excellent communication

Interpersonal abilities

Organisational skills

Attention to detail

Education

Education degree (Diploma/Bachelor)

Tools

Microsoft Office

Student management systems

Job description

Job Category: Student Support

About IHM

The Institute of Health & Management (IHM) is a TEQSA-registered Australian higher education provider (PRV14040, CRICOS 03407G), delivering nursing, health and management courses from campuses in Melbourne, Sydney, Perth and Brisbane. Powered by Arizona State University (ASU), IHM combines academic rigour with simulation-based learning and contemporary digital education.

Our purpose is Caring with Passion. Our values are Innovation, Caring and Excellence, underpinned by Integrity - honesty, openness and trust. We exist to prepare nurses who practise person-centred, compassionate care and who become trusted members of the communities they serve, including across regional Australia where that care is needed most.

The Bachelor of Nursing is IHM's flagship course, approved by TEQSA in March 2025. It is central to IHM's ambition to become Australia's first university college specialising in nursing by 2030 - an ambition we are pursuing through the applicable regulatory pathways.

Job Description

Student Support Officer encompasses a range of responsibilities focused on providing assistance, guidance, and support to students throughout their academic journey. The incumbent will play a vital role in fostering a positive learning environment by providing comprehensive support services to students.

Your responsibilities may include:

• Ensure prompt and effective communication with students to address their queries and concerns.
• Develop and implement initiatives to enhance the overall student experience and satisfaction.
• Monitor academic progress, identify at-risk students, and collaborate with academic staff for intervention.
• Develop and implement strategies to address the mental health and well-being of students, ensuring access to appropriate resources
• Implement strategies to identify and support at-risk students, contributing to improved retention and academic outcomes
• Streamline administrative processes to ensure efficiency and accuracy in managing student records.

Desired Skills and Experience

Qualification: Diploma or bachelor’s degree in education, social work, administration, or a related field (preferred but not mandatory).

Experience: At least 1–2 years of experience in student services, administration, or customer support. Experience in an educational institution is an advantage.

Knowledge And Skills: Awareness of the requirements of the various regulatory bodies such as TEQSA, CRICOS, AASW, ANMAC, AHPRA, ISO standards etc. Basic understanding of student support regulations (TEQSA, CRICOS, AASW, ANMAC, AHPRA). Strong organisational and administrative skills. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office and student management systems.

IHM is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders and sexualities. The successful candidate will be required to hold a current Working with Children Check and National Police Check, and to maintain Ahpra registration for the duration of their employment.