Student Services Officer

Greenwich English College; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Greenwich College in Sydney is seeking a Student Services Officer to be the face of the campus, handling student enquiries and delivering high-quality customer service in a busy environment. You'll work with admissions, academic and marketing teams to ensure smooth student experiences, develop knowledge of the student lifecycle, and contribute to improvements in administration processes.

This role suits someone who enjoys helping others, communicates well, and is eager to grow a meaningful

Qualifications

• Experience in client services (ideally in international education).
• Excellent communication skills — verbal, written, and interpersonal.
• Strong organisational skills and attention to detail in a fast-paced environment.
• Confidence with digital tools (or eagerness to learn) and a curious mindset for improving processes.
• A growth mindset, passion for learning, and desire to build a meaningful career in education.

Responsibilities

• Provide exceptional frontline support to students, responding to enquiries with care, accuracy, and professionalism
• Collaborate closely with the admissions, academic, and marketing teams to ensure smooth student experiences
• Foster a service-centric and solution-focused mindset within the team
• Handle student concerns with empathy and cultural sensitivity
• Develop in-depth knowledge of the student lifecycle and administration processes
• Contribute to continuous improvement initiatives that enhance student satisfaction

Skills

Client services

Communication skills

Organisational skills

Digital tools

Growth mindset

Job description

Student Services Officer – Sydney Campus

Join one of Australia’s leading education providers and make a real impact every day!

BUSINESS OVERVIEW

The NextEd Group is one of Australia’s largest listed private education providers, delivering learning experiences to over 25,000 students each year across six national locations. Our group includes leading brands such as Greenwich College, Greenwich Higher Education, Academy of Interactive Technology (AIT), Celtic Training, and SERO Institute.

We share a common vision: to unleash potential through inspiring learning and experiences, ensuring every graduate is equipped with the skills to fulfil their personal and career ambitions.

Greenwich College and Greenwich Higher Education deliver high-quality courses across the English Language (ELICOS), Vocational (VET), and Higher Education sectors to international students.

THE OPPORTUNITY

We’re seeking a Student Services Officer to join our Greenwich College team at our Sydney campus - a role that’s perfect for someone who loves helping others, thrives in a busy environment, and takes pride in delivering outstanding service.

As a Student Services Officer, you will be the face of Greenwich College and will be responsible for providing high-quality customer service and ensuring our students' enquiries are responded to promptly and effectively.

KEY RESPONSIBILITIES

• Provide exceptional frontline support to students, responding to enquiries with care, accuracy, and professionalism
• Collaborate closely with the admissions, academic, and marketing teams to ensure smooth student experiences
• Foster a service-centric and solution-focused mindset within the team
• Handle student concerns with empathy and cultural sensitivity
• Develop in-depth knowledge of the student lifecycle and administration processes
• Contribute to continuous improvement initiatives that enhance student satisfaction

ABOUT YOU

You are someone who genuinely enjoys connecting with people. You bring patience, empathy, and a positive attitude to everything you do.

You’ll stand out if you have:

• Experience in client services (ideally in international education)
• Excellent communication skills — verbal, written, and interpersonal
• Strong organisational skills and attention to detail in a fast-paced environment
• Confidence with digital tools (or eagerness to learn) and a curious mindset for improving processes
• A growth mindset, passion for learning, and desire to build a meaningful career in education