IT Support Officer

Top Education Group Ltd.; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Top Education Group Ltd. is seeking an IT Support specialist for the Sydney Campus to keep classroom technology and campus systems running smoothly.

You will assist with day-to-day support requests, equipment setup, account management and Moodle administration to ensure reliable teaching and learning experiences. You will act as a friendly first point of contact, deliver Moodle training, and provide on-site and remote support across Windows 11 and Microsoft 365 environments.

Qualifications

• Strong interpersonal and communication skills with students and staff.
• Friendly, approachable front-facing professional with initiative.
• Excellent verbal communication to explain technical concepts clearly.
• Good troubleshooting across Windows 11 and Microsoft 365.
• Experience with Moodle administration is desirable.
• Experience delivering training or workshops to students or adult learners is desirable.

Responsibilities

• Monitor IT support mailbox and resolve login, software, network and general IT enquiries; escalate as needed.
• Provide face-to-face help desk support for students and staff on campus.
• Deliver Moodle platform training to students, including login, courses, quizzes and resources.
• Create guides and short how‑to videos to support Moodle and training.
• Provide on-site support for campus devices and classroom systems.
• Deliver remote support sessions via Zoom when required.
• Set up and configure new desktops/laptops with Windows 11 and MS 365.
• Maintain classroom computers with updates and software installs as requested.
• Create and manage Moodle courses, enrolments and course settings; restore backups.
• Support Microsoft 365, Outlook, Teams, SharePoint and Microsoft Authenticator including licensing and resets.

Skills

Verbal communication

Interpersonal skills

Time management

Troubleshooting

Education

Bachelor's degree in IT or related field

Tools

Moodle LMS

Microsoft 365

Zoom

Deep Freeze

Windows 11

Job description

The position provides practical, hands‑on IT support for students, lecturers and administrative staff at the Sydney Campus, keeping classroom technology, campus systems and online learning platforms running smoothly. Working closely with the IT team, the role assists with day‑to‑day support requests, equipment setup, account management and learning platform administration to ensure a reliable technology experience for teaching and learning.

Key responsibilities

Monitor and respond to the IT Support mailbox, resolving routine login, software, network and general IT enquiries and escalating complex matters to appropriate staff.

Act as a friendly, visible first point of contact for students and staff, providing face‑to‑face support at the IT help desk and around campus.

Deliver training to students on the Moodle platform and mobile app, including logging in, finding courses, submitting assignments, taking quizzes, viewing grades and accessing learning resources.

Create clear, student-friendly guides, handouts and short how‑to videos to support Moodle and other platform training.

Provide on‑site support for campus computers, printers, projectors, televisions and classroom presentation systems, including teaching room setup.

Deliver remote support sessions via Zoom for students, lecturers and staff as required.

Set up and configure new desktops and laptops, including Windows 11, drivers, Microsoft 365 and teaching software.

Maintain classroom computers, including Deep Freeze management, Windows updates and software installations requested by lecturers.

Create and maintain Moodle courses, enrolments, permissions and course settings, and restore past course materials from backups.

Support Microsoft 365, Outlook, Teams, SharePoint and Microsoft Authenticator, including account creation, group assignment, licensing and password resets.

About you

Strong interpersonal and communication skills, with an interest in working with students and staff from diverse cultural and educational backgrounds.

A friendly, approachable and professional manner, with the confidence to work in a front‑facing role and engage positively with students.

Excellent verbal communication skills, including the ability to explain technical concepts clearly and patiently to non‑technical users and to present or train in small groups.

Good troubleshooting skills across Windows 11, Microsoft 365 and basic networking.

Good organisational and time‑management skills, with the ability to prioritise multiple support requests.

A proactive, reliable and collaborative approach to work.

Good written communication skills and attention to detail.

Ability to exercise discretion and maintain confidentiality when handling student and staff information.

An interest in education technology and providing a high standard of user support.

Desirable: Moodle LMS administration, experience delivering training or workshops to students or adult learners, Zoom administration and online teaching support, Microsoft 365 account and licence management, Deep Freeze, NAS or printer support, IT helpdesk or support experience in higher education or a related environment.