Senior International Student Support Officer

Uniglobal Technologies; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health and wellbeing services

Flexible work arrangements

Extended parental leave

Campus facilities access

Job summary

Deakin University in Melbourne is seeking a Senior International Student Support Officer for a full-time fixed-term role based at the Melbourne Burwood Campus with hybrid work arrangements. The role sits within the International Student Support (ISS) team and provides advice and support for complex international student matters, including health, wellbeing, academic progress, and compliance obligations.

The position supports responsibilities under the ESOS Act, National Code of Practice,

Qualifications

• Degree with subsequent relevant experience; or extensive experience and specialist knowledge; or an equivalent combination of experience and/or education/training
• Experience providing professional advice and delivering outcomes
• Ability to manage competing priorities
• Strong analytical and problem‑solving capability
• Sound knowledge of relevant policies and governance
• Knowledge of the ESOS Act 2018 for international students and students under 18 years of age
• Knowledge of the Victorian Child Safe Standards and Australia Awards policies
• Successful completion of relevant pre‑employment checks, including Working With Children Checks and candidate gender‑based violence declarations

Responsibilities

• Plan and prioritise work and critical activities while recognising barriers and identifying effective ways to address them
• Evaluate progress and adjust approaches where required
• Analyse information from a range of sources and identify key issues to support decision‑making
• Build productive stakeholder relationships and communicate with confidence and clarity
• Contribute to the planning, implementation, and evaluation of services and programs that enhance the international student experience throughout the student lifecycle
• Participate in pre‑departure orientation sessions
• Assist in delivering integrated orientation and engagement initiatives and programs with a focus on intercultural engagement
• Provide advice and support regarding complex international student matters, including health, wellbeing, and academic progress
• Support compliance with legislative welfare, safety, and support obligations for international students

Skills

Analytical thinking

Prioritisation

Advisory experience

Education

Degree with relevant experience or equivalent

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

This employer operates 1 active branch campus in 1 country

OVERVIEW Deakin University is seeking a Senior International Student Support Officer for a full-time, fixed-term position through January 2028 based at the Melbourne Burwood Campus with hybrid work arrangements. The role sits within the International Student Support (ISS) team, which provides advice and support for complex international student matters including health, wellbeing, academic progress, and compliance obligations. The position supports the university’s responsibilities under the ESOS Act, National Code of Practice, Migration Act, and related state and national standards. The university offers a broad range of employee benefits including flexible work arrangements, professional development opportunities, health and wellbeing services, extended parental leave, and access to campus facilities. Deakin is a global public university with campuses across Victoria and international locations.

Key responsibilities

• Plan and prioritise work and critical activities while recognising barriers and identifying effective ways to address them
• Evaluate progress and adjust approaches where required
• Analyse information from a range of sources and identify key issues to support decision‑making
• Build productive stakeholder relationships and communicate with confidence and clarity
• Contribute to the planning, implementation, and evaluation of services and programs that enhance the international student experience throughout the student lifecycle
• Participate in pre‑departure orientation sessions
• Assist in delivering integrated orientation and engagement initiatives and programs with a focus on intercultural engagement
• Provide advice and support regarding complex international student matters, including health, wellbeing, and academic progress
• Support compliance with legislative welfare, safety, and support obligations for international students

Requirements

• Degree with subsequent relevant experience; or extensive experience and specialist knowledge; or an equivalent combination of experience and/or education/training
• Experience providing professional advice and delivering outcomes
• Ability to manage competing priorities
• Strong analytical and problem‑solving capability1 1 1 1
• Sound knowledge of relevant policies and governance
• Knowledge of the ESOS Act 2018 for international students and students under 18 years of age
• Knowledge of the Victorian Child Safe Standards and Australia Awards policies
• Successful completion of relevant pre‑employment checks, including Working With Children Checks and candidate gender‑based violence declarations WHY THIS ROLE MATTERS International student support roles are essential in helping universities provide safe, compliant, and supportive learning environments for students studying abroad. Professionals in these positions contribute directly to student wellbeing, engagement, and academic success while ensuring institutions meet important legislative and ethical obligations. This role also supports intercultural engagement and helps international students navigate complex systems and challenges during their studies. Effective student support can strengthen institutional reputation, improve retention, and enhance the overall student experience.