Student Support Coordinator

Uniglobalcareers; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CEA CAPA is seeking a Student Support Coordinator to assist American college students studying at the Sydney Centre, focusing on welfare, events, reception, housing, and safety.

The role involves coordinating activities, supporting arrivals and orientations, and responding to welfare concerns in collaboration with university partners and staff.

Qualifications

• Bachelor’s degree or equivalent experience.
• Genuine passion for working with university students.
• Strong interpersonal and communication skills.
• Experience coordinating events or group programs.
• Excellent organisational skills and ability to work under pressure.
• Legal right to work in Australia.

Responsibilities

• Coordinate and deliver student activities, cultural events, excursions, educational visits, and social programs.
• Assist with student arrivals, departures, orientation programs, and welcome events.
• Participate in evening and weekend activities to help students engage with Australian culture and the local community.
• Provide student support and advising to contribute to a positive study abroad experience.
• Support the Student Support Director in responding to student welfare concerns, disciplinary matters, and crisis situations.
• Conduct student welfare check-ins and maintain regular contact with students throughout their program.
• Serve as a welcoming first point of contact for students, visitors, and partners attending the Sydney Centre.
• Create program calendars, activity schedules, and detailed itineraries.
• Work collaboratively with Student Support, Academic, and Internship teams to support program delivery.
• Participate in the emergency phone rotation to provide emergency support to students when required.

Skills

Interpersonal skills

Event coordination

Digital literacy

Microsoft Office

Education

Bachelor's degree

Tools

Database systems

Student information systems

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

OVERVIEW CEA CAPA is seeking a Student Support Coordinator to support American college and university students studying at the Sydney Centre in Australia. Reporting to the Student Support Director, this role focuses on student welfare, events and activities, reception operations, housing, health and safety, and crisis response. The position is highly student-facing and involves regular interaction with students, university partners, accommodation providers, staff, and external suppliers. The coordinator plays an important role in creating a welcoming, safe, and supportive study abroad environment.

Key responsibilities

• Coordinate and deliver student activities, cultural events, excursions, educational visits, and social programs
• Assist with student arrivals, departures, orientation programs, and welcome events
• Participate in evening and weekend activities to help students engage with Australian culture and the local community
• Provide student support and advising to contribute to a positive study abroad experience
• Support the Student Support Director in responding to student welfare concerns, disciplinary matters, and crisis situations
• Conduct student welfare check-ins and maintain regular contact with students throughout their program
• Serve as a welcoming first point of contact for students, visitors, and partners attending the Sydney Centre
• Create program calendars, activity schedules, and detailed itineraries
• Work collaboratively with Student Support, Academic, and Internship teams to support program delivery
• Participate in the emergency phone rotation to provide emergency support to students when required

Requirements

• Bachelor’s degree or equivalent experience
• Genuine passion for working with university students
• Strong interpersonal, communication, and relationship-building skills
• Experience coordinating events, activities, or group programs
• Strong organisational and time management skills with attention to detail
• Ability to manage competing priorities and respond effectively under pressure
• Demonstrated problem-solving and critical-thinking skills
• Ability to work independently while contributing to a collaborative team environment
• Strong digital literacy, including Microsoft Office and database systems
• Legal right to work in Australia WHY THIS ROLE MATTERS Student support professionals are central to the success and wellbeing of international education programs. In a study abroad environment, students often rely on staff guidance to navigate cultural adjustment, academic expectations, personal wellbeing, and emergency situations. This role contributes directly to the student experience by helping create a safe, engaging, and supportive community. Strong coordination and communication can positively impact student satisfaction, participation, and overall program success.

Bonus: Application advice

• Highlight any experience supporting university students, international students, or youth-focused programs
• Include examples of coordinating events, orientations, excursions, or student activities with multiple moving parts
• Demonstrate your ability to manage urgent situations, competing deadlines, or student welfare concerns calmly and professionally
• Emphasize communication and relationship-building skills, especially in multicultural or customer-facing environments
• Mention experience using Microsoft Office, scheduling tools, databases, or student information systems
• Be prepared to discuss your availability for evening, weekend, and emergency support responsibilities