Student Services Front Desk & Admin Assistant

Ilsc Education Group; City of Melbourne; On-site; AUD 48,000 - 56,000; Full time

Job summary

ILSC Education Group in Melbourne is seeking a friendly Receptionist/Administration Assistant to support the Student Services and administration teams. This full-time role involves greeting visitors, handling calls, processing intake documents, and coordinating with campus staff to keep the student experience smooth.

You will manage records in Odyssey/AVETMISS, Moodle and PRISMS, assist with orientation and documentation, and help with campus marketing and events.

Qualifications

• Certificate and/or Diploma in business administration, marketing, customer service and other relevant business fields.
• Effective and clear written and oral communication in English.
• Excellent working knowledge of computer systems.
• Proven skills in customer service.
• Preferable language (Japanese/Korean/Chinese).

Responsibilities

• Greet students, agents and visitors in a warm, friendly and professional manner.
• Answer incoming calls, transfer calls and take messages as required.
• Assist students, agents and visitors with enquiries and direct them to the appropriate staff or department.
• Prepare new student orientation and intake documentation.
• Support weekly orientation processes for new students, including pre-arrival checks and communication, Day 1 Orientation, and follow-up with late arrivals.
• Maintain Odyssey/AVETMISS, Moodle and PRISMS data; manage accounts/logins.
• Coordinate OSHC and issue graduation certificates and associated documentation.
• Assist Local and National Academic Teams with additional assigned tasks.
• Support on-campus marketing initiatives and campus tours for agents and prospective students.

Skills

Communication

Customer service

Time management

Organizational skills

Problem solving

Multitasking

Team collaboration

Interpersonal skills

Attention to detail

Additional languages (Japanese/Korean/

Education

Certificate/Diploma in business administration, marketing, customer service

Tools

Odyssey/AVETMISS

Moodle

PRISMS

MS Office

Job description

ILSC Education Group in Melbourne is seeking a friendly Receptionist/Administration Assistant to support the Student Services and administration teams. This full-time role involves greeting visitors, handling calls, processing intake documents, and coordinating with campus staff to keep the student experience smooth.

You will manage records in Odyssey/AVETMISS, Moodle and PRISMS, assist with orientation and documentation, and help with campus marketing and events.