Student Services Specialist — Campus Support

International College of Management, Sydney; Sydney; On-site; AUD 70,000 - 85,000; Full time

Job summary

International College of Management, Sydney is seeking a Student Services Specialist to support students at the City Campus. You will deliver exceptional customer service, manage inquiries, and maintain accurate student records in the Student Management System and CRM.

You will administer lifecycle processes such as enrolments, timetables, leaves of absence, withdrawals and document requests, while ensuring compliance with ESOS/TEQSA standards and working with regulatory portals like PRISMS.

Qualifications

• Experience in a student or customer service environment.
• Current Working with Children check or in progress.
• Eligibility to work with full DHA working rights.
• Ability to manage student records and lifecycle processes.

Responsibilities

• Deliver exceptional customer service to students and external stakeholders via phone, email and in person.
• Manage incoming calls: answer, screen, and direct inquiries to the appropriate department.
• Maintain accurate and up-to-date student records in the Student Management System and CRM (e.g., Avantis, Salesforce).
• Ensure all student communications are promptly recorded and documented.
• Administer student lifecycle processes, including enrolments, timetable support, leave of absence, withdrawals, course changes and document requests.
• Provide clear and timely communication to individuals and cohorts about academic requirements and progression.
• Follow institutional policies, procedures and legislative requirements in all communication and documentation.
• Support general administrative tasks as required.

Skills

Customer service

Student administration

CRM systems

Regulatory portals

Communication

Tools

PRISMS

Avantis

Salesforce

Job description

International College of Management, Sydney is seeking a Student Services Specialist to support students at the City Campus. You will deliver exceptional customer service, manage inquiries, and maintain accurate student records in the Student Management System and CRM.

You will administer lifecycle processes such as enrolments, timetables, leaves of absence, withdrawals and document requests, while ensuring compliance with ESOS/TEQSA standards and working with regulatory portals like PRISMS.