Student Services Specialist - International Student Support

Uniglobalcareers; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Job summary

The International College of Management, Sydney (ICMS) is seeking a Student Services Specialist for its Sydney CBD campus. This role supports students throughout their education lifecycle by delivering customer service, administering student processes, and maintaining accurate records in line with institutional policies and regulatory requirements.

The role involves regular interaction with students, staff and external stakeholders via phone, email and in-person communication, with duties

Qualifications

• Experience in a student or customer service environment.
• Understanding of student administration and service.
• Ability to learn Student Management Systems and regulatory portals.

Responsibilities

• Deliver exceptional customer service to students and external stakeholders via phone, email and in person.
• Manage incoming calls by answering, screening and directing enquiries to the appropriate department.
• Maintain accurate and up-to-date student records in the Student Management System and CRM (Avantis, Salesforce).
• Ensure all student communication is promptly recorded and documented.
• Administer student lifecycle processes including enrolments, timetable support, leave of absence, withdrawals, course changes and document requests.
• Provide clear and timely communication to individuals and student cohorts regarding academic requirements and progression.

Skills

Customer service

Student services

Administration

CRM systems

Tools

Avantis

Salesforce

Job description

The International College of Management, Sydney (ICMS) is seeking a Student Services Specialist for its Sydney CBD campus. This role supports students throughout their education lifecycle by delivering customer service, administering student processes, and maintaining accurate records in line with institutional policies and regulatory requirements.

The role involves regular interaction with students, staff and external stakeholders via phone, email and in-person communication, with duties