Campus Receptionist & Student Services (Part-Time)

ILSC Education Group; Adelaide; On-site; AUD 25,000 - 35,000; Part time

Job summary

ILSC Education Group in Adelaide is seeking a part-time Receptionist to support front-desk operations and student services. You will greet visitors, manage phones, assist students and agents, and help coordinate orientation and documentation processes.

The role requires 20 hours per week, Monday to Friday, on-campus work with no remote option. Experience in customer service and English communication are essential, with WWCC and working rights for Australia preferred.

Qualifications

• Effective and clear written and oral communication in English.
• Excellent working knowledge of computer systems.
• Proven skills in customer-service.

Responsibilities

• Liaising with the Local and National Academic Teams for consultation on specific cases.
• Generating and distributing weekly student intake reports with starters/returners.
• Ensuring all relevant student information is accurately stored in the system (e.g. intake tests (PROLAs)/assessment levels, enrolment documentation, special notes).
• Guiding students to use Service requests via Student Connect or redirecting to appropriate teams.
• Supporting the National Compliance and National Academic Teams on Attendance Report, Progress Report, Warning Letters, and ITRs processes.
• Issuing Academic Enrolment Letters as requested.
• Understanding key regulatory compliance requirements, including: ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS.
• Assisting the Local and National Academic Teams with other assigned tasks.
• Other related duties or projects as determined by the National Director.
• Greeting students, agents and visitors in a warm, friendly and professional manner.
• Answering the phone, transferring calls and taking messages.
• Helping students, agents and visitors with questions and leading them to the correct staff and department.
• Preparing new student orientation and intake documents.
• Supporting local teams with the weekly orientation process for new students (including pre- arrival checks and communication, Day 1 Orientation, and late-comer follow-up).
• Managing textbook inventory.
• Updating the school’s academic management system (Odyssey), learner management system (MOODLE) as well as other databases (PRISMS).
• Helping students with login issues to the Student Connect.
• Preparing graduation certificates and letters of completion.
• Purchasing OSHC (student health insurance) and ensuring students receive their insurance cards.
• Ordering and managing stationery and school supplies.
• Doing coffee and snack runs for guests, organizing event areas pre event and post event.
• Coordinating with cleaners the quality of cleanliness of the campus, daily checking cleanliness and refilling students’ coffee, tea, milk.
• Attending general staff meetings and training sessions as needed.
• Supporting on-campus marketing initiatives by conducting school tours of prospective students, helping with campus promotional events and providing school information to agents and visitors.

Skills

Customer service

Communication skills

MS Office

English proficiency

Education

Certificate/Diploma in business administration or related

Job description

ILSC Education Group in Adelaide is seeking a part-time Receptionist to support front-desk operations and student services. You will greet visitors, manage phones, assist students and agents, and help coordinate orientation and documentation processes.

The role requires 20 hours per week, Monday to Friday, on-campus work with no remote option. Experience in customer service and English communication are essential, with WWCC and working rights for Australia preferred.