International Student Services Lead

Uniglobalcareers; Victoria; On-site; AUD 70,000 - 90,000; Full time

Job summary

Uniglobalcareers is seeking a proactive Student Services Coordinator to lead and coordinate support for international and online/on-campus students across campuses in Australia. The role requires a collaborative leader who can build strong student relationships and drive continuous improvement in service delivery.

You will supervise Student Services Officers, oversee onboarding and orientations, ensure ESOS compliance with PRISMS/CoE, and deliver high-quality pastoral and academic support.

Qualifications

• Experience leading student services teams and delivering cross-campus support.
• Strong understanding of ESOS requirements and student visa obligations.
• Ability to coordinate across online and on-campus learners.

Responsibilities

• Provide daily supervision and mentorship to Student Services Officers.
• Coordinate online and on-campus student orientations and arrivals.
• Manage PRISMS and CoE reporting and ensure ESOS Act compliance.
• Educate international students on visa obligations and support wellbeing.
• Prepare data-driven reports for the Student Support Manager and Board.

Job description

Uniglobalcareers is seeking a proactive Student Services Coordinator to lead and coordinate support for international and online/on-campus students across campuses in Australia. The role requires a collaborative leader who can build strong student relationships and drive continuous improvement in service delivery.

You will supervise Student Services Officers, oversee onboarding and orientations, ensure ESOS compliance with PRISMS/CoE, and deliver high-quality pastoral and academic support.