International Student Services Specialist

Uniglobalcareers; Sydney; Hybrid; AUD 52,000 - 70,000; Full time

Job summary

Greenwich English College in Sydney is seeking a Student Services Officer to support international students across the education journey. The role focuses on delivering high-quality student services, responding to enquiries, and supporting a positive student experience across the education journey.

This opportunity sits within The NextEd Group, a private higher education and college provider serving students across multiple locations in Australia.

Qualifications

• Experience in client services, ideally within international education.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and with diverse learners.

Responsibilities

• Provide frontline support to students and respond to enquiries with professionalism and care.
• Collaborate with admissions, academic, and marketing teams to support smooth student experiences.
• Support a service-focused and solution-oriented approach within student services.
• Handle student concerns with empathy and cultural sensitivity.
• Develop knowledge of the student lifecycle and administration processes.
• Contribute to continuous improvement initiatives that enhance student satisfaction.

Skills

Client services

International education

Communication

Customer service

Team collaboration

Job description

Greenwich English College in Sydney is seeking a Student Services Officer to support international students across the education journey. The role focuses on delivering high-quality student services, responding to enquiries, and supporting a positive student experience across the education journey.

This opportunity sits within The NextEd Group, a private higher education and college provider serving students across multiple locations in Australia.