Campus Student Support & Administration Specialist

National Academy of Professional Studies; Sydney; On-site; AUD 60,000 - 68,000; Full time

Job summary

National Academy of Professional Studies in Sydney is seeking a proactive Student Support and Administration Officer to join our campus near Central Station. You will be the first point of contact for students, lecturers and visitors, delivering professional support across student lifecycle.

You will handle enrolments, timetables, LMS access, records and administrative tasks while maintaining compliance with ESOS Act and National Code. Strong communication and attention to detail are essential.

Qualifications

• At least one year of experience in higher education or student administration.
• Excellent written, verbal and interpersonal communication skills.
• Knowledge of ESOS Act and National Code of Practice.
• Experience with student management systems and LMS; Meshed preferred.
• Proficiency in Microsoft Office applications.

Responsibilities

• Serve as the first point of contact for students, lecturers and visitors.
• Manage enquiries, service requests and support tickets; escalate when required.
• Liaise with students, academic staff and offshore support teams.
• Support enrolments, registrations, orientations, timetable and tutorial group management, LMS access, leave and deferment requests, transcripts and graduation documentation.
• Maintain accurate student records and documentation in compliance requirements.
• Assist with system access and IT liaison.
• Manage reception and office resources.
• Participate in First Aid and Fire Warden responsibilities.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Student management systems

Tools

Meshed

Job description

National Academy of Professional Studies in Sydney is seeking a proactive Student Support and Administration Officer to join our campus near Central Station. You will be the first point of contact for students, lecturers and visitors, delivering professional support across student lifecycle.

You will handle enrolments, timetables, LMS access, records and administrative tasks while maintaining compliance with ESOS Act and National Code. Strong communication and attention to detail are essential.