Student Service & Admin Support Officer (Part-Time Position)

Alfa College; Sydney; On-site; AUD 34,000 - 48,000; Part time

Job summary

Alfa College in Sydney is seeking a part-time Student Service & Admin Support Officer to assist administration and student services as the college grows. The role emphasizes CRICOS and counselling experience, with a focus on handling sensitive information in a professional, proactive manner.

Responsibilities include responding to inquiries, coordinating admission documents, data entry in Axcelerate, scheduling, attendance and enrolment support, and assisting with campus operations and student

Qualifications

• Minimum 12 months experience in an office environment.
• Experience working with Axcelerate platforms.
• Advanced Microsoft Office skills.
• Experience in international education environment, especially in an RTO, would be an advantage.
• Fluency in a second language is not essential but highly regarded.
• CRICOS and Counselling experience.

Responsibilities

• Respond to inquiries from prospective international students and education agents in a professional and efficient manner.
• Coordinate student admission documents received from education agents and international students.
• Maintain all the data entries on the Student Management System.
• Handling office tasks and providing scheduling support by booking appointments.
• Screening phone calls and taking messages; sign in, greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail and mail.
• Help maintain student attendance records and files; assist with enrolments, USIs and Student IDs.
• Identify and report continuous process improvements; assist students and campus manager as required.
• Orientation support; ordering and restocking stationery, uniforms and office supplies.
• Monitor and report student tuition fees; Admission Support.

Skills

CRICOS experience

Counselling experience

Verbal and written communication

Attention to detail

Tools

Axcelerate platform

Advanced MS Office

Job description

Student Service & Admin Support Officer (Part-Time Position)

PART-TIME POSITION

Thursday to Saturday : Total Weekly 24 hours

Working hours: 8:30am – 5:00 pm, including a 30-minute lunch break

This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Gamma College grows.

The successful candidate will be a team player and:

Aware of handling sensitive information

Present in a business-like manner.

Adaptable and pro-active

Have good verbal and written communication skills.

Well organized

Focused on the experience of our students.

Experience working with Axcelerate platforms.

Advanced Microsoft office skills

Strong attention to detail is a must.

Minimum 12 months experience in an office environment

Experience in an international education environment, especially in an RTO, would be an advantage.

Fluency in a second language is not essential but highly regarded.

Student Service Tasks and Duties:

Respond to inquiries from prospective international students and education agents in a professional and efficient manner.

Coordinate student admission documents received from education agents and international students.

Maintain all the data entries on the Student Management System

Handling office tasks

Providing scheduling support by booking appointments and preventing scheduling conflicts

Screening phone calls and taking messages.

Sign in, greet and assist visitors.

Maintain polite and professional communication via phone, e-mail and mail.

Help maintain student attendance records and files.

Assist with enrolments, USIs and Student ID’s

Identify and report continuous process improvements.

Assist students as required.

Assist the campus manager as required.

Orientation support

Support trainers Ordering and restocking stationery, uniforms and office supplies.

Monitor and report student tuition fees.

Admission Support

Academic Support Tasks and Duties:

Updated the student’s result to Axcelerate

Monitoring student’s course progress.

Send warning letters each term and inform Admission team if enrolment need to cancel.

Work with Academic Manager and support the assessment upload task.

Process certificates or Statement for the student.

Finance Support Tasks and Duties:

Record the student’s payment.

Monitoring outstanding payment and contact students.