Student Service & Admin Support Officer (Part-Time Position)

Uniglobalcareers; Sydney; Hybrid; AUD 27,000 - 36,000; Part time

Benefits offered by this job

Part-time flexibility

Job summary

Gamma College, Sydney Campus, invites applications for a part-time Student Services/Administration role supporting international students. The position runs Thursday to Saturday, 24 hours weekly, in a busy campus office with data entry, admissions coordination and front-desk duties.

The ideal candidate has CRICOS and counselling exposure, strong MS Office and attention to detail, and understands student services in an international education environment.

Qualifications

• Experience with Axcelerate student management platform.
• Strong Microsoft Office skills (Word, Excel, Outlook).
• Minimum 12 months in an office environment.

Responsibilities

• Respond to inquiries from prospective international students and agents.
• Coordinate admission documents and maintain data entries.
• Provide scheduling support and manage appointments.
• Sign in, greet and assist visitors; handle calls and messages.
• Assist with enrolments, USIs and student IDs; report improvements.
• Support campus manager and orientation activities.

Skills

Axcelerate

MS Office

Office administration

Customer service

Tools

Axcelerate

Microsoft Office

Job description

Australia — International Student Market

822K inbound students (2024) +10%

1. China 168K

2. India 128K

3. Nepal 57K

4. Vietnam 33K

5. Malaysia 26K

3 international branch campuses in Australia

*Gamma College (Sydney Campus) : Ultimo Campus Location PART-TIME POSITION Thursday to Saturday : Total Weekly 24 hours Working hours: 8:30am – 5:00 pm, including a 30-minute lunch break This position is suited to a person with CRICOS and Counselling experience. The position is to support administration and student services as Gamma College grows.

The successful candidate will be a team player and:

• Aware of handling sensitive information Present in a business-like manner.
• Adaptable and pro-active Have good verbal and written communication skills.
• Well organized Focused on the experience of our students.
• Experience working with Axcelerate platforms.
• Advanced Microsoft office skills Strong attention to detail is a must.
• Minimum 12 months experience in an office environment.
• Experience in an international education environment, especially in an RTO, would be an advantage.
• Fluency in a second language is not essential but highly regarded.

Student Service Tasks and Duties:

• Respond to inquiries from prospective international students and education agents in a professional and efficient manner.
• Coordinate student admission documents received from education agents and international students.
• Maintain all the data entries on the Student Management System Handling office tasks Providing scheduling support by booking appointments and preventing scheduling conflicts Screening phone calls and taking messages.
• Sign in, greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail and mail.
• Help maintain student attendance records and files.
• Assist with enrolments, USIs and Student ID’s Identify and report continuous process improvements.
• Assist students as required.
• Assist the campus manager as required.
• Orientation support Support trainers Ordering and restocking stationery, uniforms and office supplies. Monitor and report student tuition fees.
• Admission Support Activities/excursion schedule arrangement.

Academic Support Tasks and Duties:

• Updated the student’s result to Axcelerate.
• Monitoring student’s course progress.
• Send warning letters each term and inform Admission team if enrolment need to cancel.
• Work with Academic Manager and support the assessment upload task.
• Contact student for support lessons.
• Process certificates or Statement for the student.

Finance Support Tasks and Duties:

• Record the student’s payment.
• Monitoring outstanding payment and contact students.