Student Incident Response Lead (On-Call)

University of Sydney; Victoria; On-site; AUD 152,000 - 160,000; Full time

Job summary

University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate, monitor, and improve service delivery.

Critical incidents are often timesensitive, and the role requires after-hours availability for emergency calls related to incidents.

Qualifications

• A tertiary qualification in a relevant field.
• Proven experience in safety or support services involving high-risk incidents.
• Strong problem-solving and communication skills.

Responsibilities

• Lead the response to critical incidents affecting students.
• Coordinate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team.
• Provide direct case management including after-hours availability as needed.
• Engage with internal and external stakeholders to manage incidents and provide crisis support.
• Contribute to wellbeing campaigns and early intervention strategies based on data.

Education

Tertiary qualification in a relevant field

Job description

University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, ensuring timely and effective support to enhance their academic and personal success. You will collaborate with the Critical Incident Liaison Officers and Specialist Care and Wellbeing team to coordinate, monitor, and improve service delivery.

Critical incidents are often timesensitive, and the role requires after-hours availability for emergency calls related to incidents.