Student Incident Response Lead

Centre for Continuing Education; Western Australia; On-site; AUD 152,000 - 160,000; Full time

Job summary

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team to ensure timely and effective support. The role requires availability for after-hours emergency calls and close collaboration with Internal and External stakeholders.

You will oversee case management, risk assessment, and data reporting, contributing to wellbeing initiatives and ensuring compliance with institutional

Qualifications

• Tertiary qualification in a relevant field.
• Proven experience in managing serious or high-risk incidents.
• Familiarity with the external regulatory environment and reporting requirements.
• Strong problem-solving skills and sound judgement in resolving incidents.
• High level communication skills to brief senior stakeholders.

Responsibilities

• Lead the response to critical incidents, ensuring timely support that enhances students’ academic and personal success.
• Act as central contact for the critical incident response with direct case management and after-hours availability.
• Engage with internal and external stakeholders to proactively manage incidents and provide crisis support.
• Develop campaigns, training, and early intervention strategies based on data analysis and best practices.
• Oversee risk identification and mitigation ensuring adherence to SOPs and university strategies.
• Maintain accurate data collection and reporting on incidents for risk assessment.

Skills

Experience in critical incident field

Regulatory knowledge

Problem-solving

Communication skills

Education

Tertiary qualification in a relevant field

Job description

The University of Sydney is seeking an Incident Manager to lead the response to critical incidents affecting students, coordinating with the Specialist Care and Wellbeing team to ensure timely and effective support. The role requires availability for after-hours emergency calls and close collaboration with Internal and External stakeholders.

You will oversee case management, risk assessment, and data reporting, contributing to wellbeing initiatives and ensuring compliance with institutional