Financial Aid Advisor

UOM University of Melbourne; City of Melbourne; On-site; AUD 87,000 - 100,000; Full time

Benefits offered by this job

17% superannuation

Salary packaging

Health and wellbeing programs

Professional development opportunities

Discounted services

Job summary

The University of Melbourne is seeking a Financial Aid Advisor on a 12-month fixed-term contract to support students seeking financial assistance and coordinate arrival services. You will assess loan applications, manage enquiries, and liaise with external contractors to ensure smooth delivery of services.

In this collaborative team, you will contribute to service redesign, maintain accurate information across channels, and use Salesforce and Microsoft 365 tools daily.

Qualifications

• Experience in university student services or lending environments.
• Strong organisational skills and attention to detail.
• Ability to apply privacy and confidentiality in record-keeping.

Responsibilities

• Assess student loan and hardship grant applications, ensuring accurate eligibility decisions and timely processing of payments.
• Engage directly with students via appointments and enquiries, triaging cases and referring to specialist services.
• Oversee day-to-day delivery of arrival services, liaising with external contractors and stakeholders.
• Maintain accurate service information and templates across channels (Salesforce, Teams, web content).
• Contribute to service improvement initiatives and digital uplift projects.

Skills

Organisational skills

Attention to detail

Privacy & confidentiality

Education

Tertiary qualification in a relevant discipline

Tools

Salesforce

Microsoft Teams

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Role type: Full-time; Fixed term for 12 months Department: Student and Scholarly Services Salary: UOM 5 - $86,943 - $99,864 p.a. plus 17% super

Meaningful impact on students' financial wellbeing / shape evolving financial aid and arrival services / thrive in a supportive team

Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities.

The University of Melbourne we take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity In this role, you will support students seeking financial assistance and coordinate arrival services for new students. You will process interest-free loans and hardship grants, manage student enquiries, and connect students with wider wellbeing support. You will also contribute to service redesign and continuous improvement in a collaborative and supportive team.

What you will deliver:

• Assess student loan and hardship grant applications, ensuring accurate eligibility decisions and timely processing of payments.


• Engage directly with students via appointments and enquiries, triaging cases, escalating appropriately, and referring to specialist services.


• Oversee day-to-day delivery of arrival services, liaising with external contractors and stakeholders to ensure smooth operations.


• Maintain accurate service information and templates across channels, including Teams, OneCRM and student-facing web content.


• Contribute to service improvement initiatives, supporting digital uplifts, process redesigns, and reviews that enhance student experience.

You may be a great fit if you:

• Hold a tertiary qualification in a relevant discipline, or equivalent education and experience in student services.


• Demonstrate experience in university student services or lending environments, working with financial hardship and wellbeing contexts.


• Manage time-critical workloads and competing demands with strong organisational skills and attention to detail.


• Operate confidently within protocols, policies and compliance requirements, applying privacy and confidentiality in record-keeping.


• Use CRM systems such as Salesforce, plus Microsoft Teams, Word, Excel and Outlook in daily work.


• Contribute proactively to a small, collaborative team, adapting to service redesign and continuous improvement activities.

Further information please refer to the attached PD.

What we offer you!

We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including:

• Build future financial security with 17% superannuation


• Supportive flexible work arrangements underpinned by our commitment to inclusion and wellbeing


• Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning


• Progressive, considerate leave provisions to empower your work-life balance and wellbeing, including leading parental leave, gender affirmation leave and cultural leave


• Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company


• Health and wellbeing services including a leading Employee Assistance Program

Your new team – Student and Scholarly Services

Student and Scholarly Services sits within Chancellery and provides end-to-end administration, wellbeing and scholarly support. Within this area, the Financial Aid team supports students through loans, hardship grants and coordinated arrival services. You will join a lean, positive team that values collaboration, flexibility, innovation and enhancing the student experience.

Be Yourself

The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences.

Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process.

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at [e-mail].

Application essentials

You must have current valid work rights for Australia. Visa sponsorship is not available for this role. A Working with Children Check is required for all positions.

For recruitment adjustments contact Kim Groizard on [phone] or at [e-mail] (subject: 'Recruitment Adjustments').

Applications close

Sunday the 18th of October 2026 at 11:55 PM; AEDT.

Position Description

JR-018524 - Financial Aid Advisor - PD.pdf JR-018524 - Financial Aid Advisor - PD.docx

Get in touch with our friendly Talent Acquisition team at [e-mail]