Strategic Workforce Planning Analyst

Junee Southern Cross; New South Wales; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Commonwealth Bank of Australia in Australia is seeking a BIMO Workforce Planning Analyst to support strategic operations by maintaining workforce planning models, analyzing demand and capacity, and translating data into practical recommendations for stakeholders.

You will collaborate with executive managers and teams to operationalize resource plans, align with customer demand, and drive continuous improvement through analytics, automation and governance.

Qualifications

• 3+ years of experience in Workforce Planning, Forecasting and Workforce Analytics.
• Strong analytical and problem-solving capability.
• Advanced Microsoft Excel skills.
• Experience with Power BI, Tableau, SQL, Verint WFM or other workforce management technologies is highly regarded.
• Excellent stakeholder management, communication and interpersonal skills.

Responsibilities

• Deliver accurate forecasts, capacity plans and resource recommendations that support business objectives and operational performance.
• Develop, maintain and improve planning models that provide reliable demand, capacity and resourcing insights.
• Collect, analyse and interpret data from multiple sources to identify trends, risks and opportunities, translating findings into actionable recommendations.
• Design and maintain dashboards, visualisations and reporting solutions that enable stakeholders to make informed, data-driven decisions.
• Support Resource Planning Meetings (RPMs), governance forums and planning cycles through the delivery of accurate forecasts, plans and performance insights.
• Partner with stakeholders to assess business impacts, develop planning scenarios and provide recommendations that support effective decision making.
• Act as a trusted advisor to the businesses you support, providing expertise on demand, capacity, recruitment requirements and operational risks.
• Maintain accurate FTE records, data integrity and governance standards, ensuring planning outputs are reliable, compliant and auditable.

Skills

Forecasting

Workforce Analytics

Excel

Power BI

Tableau

SQL

Verint WFM

Education

Bachelor’s degree in IT, Computer Science, Data science, Commerce, or Business Management

Tools

Power BI

Tableau

SQL

Verint WFM

Job description

Commonwealth Bank of Australia in Australia is seeking a BIMO Workforce Planning Analyst to support strategic operations by maintaining workforce planning models, analyzing demand and capacity, and translating data into practical recommendations for stakeholders.

You will collaborate with executive managers and teams to operationalize resource plans, align with customer demand, and drive continuous improvement through analytics, automation and governance.