Forecasting & Workforce Planning Analyst

CommBank

Sydney

On-site

AUD 110,000 - 150,000

Full time

3 days ago

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Job summary

CommBank is seeking a skilled Workforce Planning Analyst to support strategic operations by maintaining workforce models, analysing demand and capacity, and delivering insights to inform planning decisions. You will translate workforce data into practical recommendations for stakeholders and work with executive-level teams to align plans with customer outcomes and risk priorities.

You will be responsible for developing forecasting models, dashboards and governance practices, partnering with

Qualifications

3+ years' experience in Workforce Planning, Forecasting and Workforce Analytics.
Strong analytical and problem-solving capability.
Advanced Microsoft Excel skills.
Experience with Power BI, Tableau, SQL, Verint WFM, or other workforce management technologies is highly regarded.
Excellent stakeholder management, communication and interpersonal skills.
Strong planning, organisational and prioritisation skills.
High attention to detail and commitment to governance.
Customer-focused and solutions-oriented mindset.
Understanding of workforce management and operational environments, (back-office operations).
Market operation experience highly regarded.
Relevant tertiary qualifications would be advantageous (Bachelor’s degree in IT, Computer Science, Data science, Commerce, Business Management).
All CommBank employees are expected to proactively identify, understand, openly discuss and act on current and emerging risks relevant to their role and business activities.

Responsibilities

Deliver accurate forecasts, capacity plans and resource recommendations that support business objectives and operational performance.
Develop, maintain and improve planning models that provide reliable demand, capacity and resourcing insights.
Collect, analyse and interpret data from multiple sources to identify trends, risks and opportunities, translating findings into actionable recommendations.
Design and maintain dashboards, visualisations and reporting solutions that enable stakeholders to make informed, data-driven decisions.
Support Resource Planning Meetings (RPMs), governance forums and planning cycles through the delivery of accurate forecasts, plans and performance insights.
Partner with stakeholders to assess business impacts, develop planning scenarios and provide recommendations that support effective decision making.
Act as a trusted advisor to the businesses you support, providing expertise on demand, capacity, recruitment requirements and operational risks.
Maintain accurate FTE records, data integrity and governance standards, ensuring planning outputs are reliable, compliant and auditable.
Drive continuous improvement through the effective use of technology, analytics, automation and best practice planning methodologies.