Strategic Workforce Forecast & Analytics Analyst

Commonwealth Bank; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Commonwealth Bank is seeking a BIMO Workforce Planning Analyst to support strategic operations by maintaining workforce planning models, analysing demand and capacity, and preparing workforce insights for planning decisions that improve performance.

You will work with Executive Manager, Senior Manager and Team Manager to plan for Operations, translating data into practical recommendations and operationalizing workforce plans to meet customer demand and service obligations.

Qualifications

• 3+ years of experience in Workforce Planning, Forecasting and Workforce Analytics.
• Advanced analytical and problem-solving capability.
• Excellent stakeholder management, communication and interpersonal skills.

Responsibilities

• Deliver accurate forecasts, capacity plans and resource recommendations that support business objectives and operational performance.
• Develop, maintain and improve planning models that provide reliable demand, capacity and resourcing insights.
• Collect, analyse and interpret data from multiple sources to identify trends, risks and opportunities, translating findings into actionable recommendations.
• Design and maintain dashboards, visualisations and reporting solutions that enable stakeholders to make informed, data-driven decisions.
• Support Resource Planning Meetings (RPMs), governance forums and planning cycles through the delivery of accurate forecasts, plans and performance insights.
• Partner with stakeholders to assess business impacts, develop planning scenarios and provide recommendations that support effective decision making.
• Act as a trusted advisor on demand, capacity, recruitment requirements and operational risks.
• Maintain accurate FTE records, data integrity and governance standards.

Skills

Forecasting

Workforce Analytics

Advanced Excel

Stakeholder mgmt

Education

IT/CS related degree

Business/Commerce degree

Tools

Power BI

Tableau

SQL

Verint WFM

Job description

Commonwealth Bank is seeking a BIMO Workforce Planning Analyst to support strategic operations by maintaining workforce planning models, analysing demand and capacity, and preparing workforce insights for planning decisions that improve performance.

You will work with Executive Manager, Senior Manager and Team Manager to plan for Operations, translating data into practical recommendations and operationalizing workforce plans to meet customer demand and service obligations.