Strategic Telecom Account Manager – Growth & Partnerships

BAI Communications; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

DEI culture

LinkedIn Learning

Flexible work options

Parental leave (gender-neutral)

Study and volunteer leave

Recognition programs

Corporate discounts

Novated leasing

Job summary

BAI Communications seeks an Account Manager to manage and grow a strategic portfolio across telecommunications and colocation services. You will work with carriers, government agencies, and enterprise customers to identify growth opportunities, strengthen relationships, and deliver commercial outcomes that keep Australia connected.

You will bring strong commercial acumen, a client-first mindset and a track record of revenue growth.

Qualifications

• Experience in Account Management, Business Development, Customer Success or Sales within telecommunications, technology, network infrastructure, colocation or critical communications environments.
• Proven success managing customer relationships and achieving revenue growth targets.
• Strong commercial and negotiation skills, with experience developing proposals, managing renewals and supporting contract discussions.
• Understanding of telecommunications networks, connectivity solutions, carrier environments, colocation services or shared infrastructure models.
• Experience working with enterprise, government, carrier, utility or critical infrastructure customers.

Responsibilities

• Act as the primary point of contact for radiocommunications customers across BAI's colocation portfolio.
• Manage new site applications, equipment upgrades, renewals, licence variations and access requests from initiation through to completion.
• Build and maintain strong relationships with customer stakeholders at operational and management levels.
• Prepare, present and negotiate commercial proposals aligned with BAI's pricing frameworks.
• Identify opportunities to expand services, increase capacity and grow revenue within existing accounts.
• Monitor account performance, pipeline activity and revenue outcomes, providing regular reporting and insights.
• Resolve customer issues and escalations in partnership with internal stakeholders.
• Maintain accurate customer, commercial and pipeline data within Salesforce.
• Support colocation growth initiatives and contribute to continuous improvement of customer lifecycle processes.
• Stay informed on telecommunications infrastructure trends, industry developments and market opportunities.

Skills

Account management

Business development

Negotiation

Sales forecasting

CRM (Salesforce)

Job description

BAI Communications seeks an Account Manager to manage and grow a strategic portfolio across telecommunications and colocation services. You will work with carriers, government agencies, and enterprise customers to identify growth opportunities, strengthen relationships, and deliver commercial outcomes that keep Australia connected.

You will bring strong commercial acumen, a client-first mindset and a track record of revenue growth.