Strategic Account Manager: Growth & Client Partnerships

Telstra; Gold Coast City; Presencial; AUD 70.000 - 110.000; Jornada completa

Descripción de la vacante

Telstra is seeking an Account Manager for our TBTC team in Bundall, QLD. You will manage client relationships, drive revenue, and contribute to outbound campaigns to win back and acquire new customers.

You will collaborate with Field Sales and internal teams, maintain account plans, and meet sales KPIs while upselling Telstra portfolio solutions to business customers. On-site role with growth opportunities within Telstra.

Formación

• Excellent communication and interpersonal skills with ability to present to executives.
• Strategic thinking with adaptability to change and growth.
• Proven relationship-building skills and collaboration with stakeholders.

Responsabilidades

• Take ownership for managing relevant customer relationships to support development, drive customer satisfaction, and achieve revenue and sales objectives for the defined portfolio.
• Contribute to implementing the segment and portfolio strategy with a strong emphasis on outbound campaigns to win back and acquire new customers.
• Manage inbound/outbound sales and service contracts, explore opportunities, respond to queries and escalate to senior team members as needed, ensuring timely remediation and positive customer experiences.
• Collaborate with peers, team members and stakeholders across the TBTC channel to identify and qualify leads.
• Develop and maintain account and portfolio plans supporting relationship development and targets (revenue, profitability, NPS).
• Meet individual and team sales and performance KPIs with focus on acquisition metrics.
• Upskill on Telstra portfolio of products and solutions and adapt to changes to support business customers.

Conocimientos

Communication skills

Strategic thinking

Relationship building

Presentation skills

Team collaboration

Herramientas

Cisco products

Microsoft products

Descripción del empleo

Telstra is seeking an Account Manager for our TBTC team in Bundall, QLD. You will manage client relationships, drive revenue, and contribute to outbound campaigns to win back and acquire new customers.

You will collaborate with Field Sales and internal teams, maintain account plans, and meet sales KPIs while upselling Telstra portfolio solutions to business customers. On-site role with growth opportunities within Telstra.