Account Manager - Telco Sales or Colocation/Infrastructure experience a must

BAI Communications; North Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work options

Professional development (LinkedIn)

Job summary

BAI Communications is seeking an Account Manager with Telco sales or colocation/infrastructure experience to manage and grow strategic customers across telecommunications and related services.

You will work with carriers, enterprises and government bodies to identify opportunities, negotiate contracts and deliver commercial outcomes, while ensuring strong stakeholder relationships and revenue growth.

Qualifications

• Experience in Account Management, Business Development, Customer Success or Sales in telecoms, network infrastructure, colocation or critical communications environments.
• Proven track record of growing revenue within strategic accounts.
• Strong negotiation and proposal development skills for renewals and contracts.
• Understanding of telecom networks, connectivity solutions and carrier environments.
• Experience with enterprise, government, utility or critical infrastructure customers.
• Ability to translate customer needs into practical commercial and technical solutions.
• Excellent stakeholder management and cross-functional collaboration.
• Experience managing sales pipelines, forecasting and CRM activity (Salesforce).
• Strong communication, presentation and relationship-building capabilities.

Responsibilities

• Manage and grow a portfolio of strategic customers across telecommunications and infrastructure.
• Lead new site applications, upgrades, renewals, licence variations and access requests.
• Build relationships with customer stakeholders at operational and management levels.
• Prepare, present and negotiate commercial proposals.
• Identify opportunities to expand services and increase revenue within existing accounts.
• Monitor pipeline activity and revenue outcomes; provide regular reporting and insights.
• Resolve customer issues in partnership with internal teams.
• Maintain accurate customer and pipeline data in Salesforce.
• Support growth initiatives and improve customer lifecycle processes.
• Stay informed on telecom infrastructure trends and market opportunities.

Skills

Account management

Negotiation

Stakeholder management

Communication

Presentation

Relationship building

Sales forecasting

CRM experience

Education

Tertiary qualification in Business/Telecommunications/Technology

Tools

Salesforce

Job description

Account Manager - Telco Sales or Colocation/Infrastructure experience a must

Manage key colocation customers, drive revenue growth and help shape Australia's critical communications infrastructure.

WHY BAI COMMUNICATIONS

It’s an exciting time to be part of BAI Communications. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people and support communities.

We operate one of the world’s most extensive broadcast networks, delivering fully managed television and radio services to 99% of the Australian population. During crises such as natural disasters, national broadcasters depend on BAI to maintain vital communications, while emergency services trust us to keep them connected and informed.

As 5G technology transforms connectivity, BAI is leveraging global experience to enable comprehensive coverage in challenging environments—buildings, tunnels, stadiums, and high-density areas. This expertise positions us at the forefront of intelligent, connected infrastructure development across Australia.

Our acquisition of Titan ICT has strengthened our mission-critical capabilities, adding deep expertise in mining, resources, and energy industries. This expansion enables us to deploy robust solutions across Australia’s most demanding operational environments.

Discover more through BAI360, our virtual tour platform.

LET’S EXPLORE THE ROLE

As Account Manager, you'll be responsible for managing and growing a portfolio of strategic customers across BAI's telecommunications and infrastructure business. Working closely with carriers, enterprise customers, government agencies and critical communications stakeholders, you'll identify growth opportunities, strengthen customer relationships and support the delivery of telecommunications and colocation solutions that help keep Australia connected.

Key Responsibilities

• Act as the primary point of contact for radiocommunications customers across BAI's colocation portfolio
• Manage new site applications, equipment upgrades, renewals, licence variations and access requests from initiation through to completion
• Build and maintain strong relationships with customer stakeholders at operational and management levels
• Prepare, present and negotiate commercial proposals aligned with BAI's pricing frameworks
• Identify opportunities to expand services, increase capacity and grow revenue within existing accounts
• Monitor account performance, pipeline activity and revenue outcomes, providing regular reporting and insights
• Resolve customer issues and escalations in partnership with internal stakeholders
• Maintain accurate customer, commercial and pipeline data within Salesforce
• Support colocation growth initiatives and contribute to continuous improvement of customer lifecycle processes
• Stay informed on telecommunications infrastructure trends, industry developments and market opportunities

LET'S HEAR ABOUT YOU

You'll bring a customer-first mindset, commercial acumen and a passion for building long-term partnerships. You thrive in a collaborative environment, confidently managing multiple stakeholders while balancing customer expectations, revenue objectives and operational outcomes.

You'll bring strong commercial acumen, a customer-first mindset and a passion for building long-term relationships. Whether your background is in telecommunications sales, account management, network infrastructure or colocation environments, you'll be comfortable identifying opportunities, managing complex stakeholder relationships and delivering commercial outcomes.

To be successful, you'll have:

• Current experience in Account Management, Business Development, Customer Success or Sales within telecommunications, technology, network infrastructure, colocation or critical communications environments.
• Proven success managing customer relationships and achieving revenue growth targets.
• Strong commercial and negotiation skills, with experience developing proposals, managing renewals and supporting contract discussions.
• An understanding of telecommunications networks, connectivity solutions, carrier environments, colocation services or shared infrastructure models.
• Experience working with enterprise, government, carrier, utility or critical infrastructure customers.
• The ability to identify customer needs and translate them into practical commercial and technical solutions.
• Strong stakeholder management skills, with the ability to collaborate across technical, operational and commercial teams.
• Experience managing sales pipelines, forecasting and customer activity through CRM platforms such as Salesforce.
• Excellent communication, presentation and relationship-building capabilities.
• Knowledge of the Australian telecommunications market and infrastructure ecosystem is highly regarded.
• Relevant tertiary qualifications in Business, Telecommunications, Technology or a related discipline are desirable.

BENEFITS & CULTURE

At BAI, we value diversity and welcome applications from Aboriginal and Torres Strait Islander peoples, culturally diverse communities, people with disability, and LGBTQIA+ individuals.

Guided by our principles—One BAI Team, Customer First, Adapt and Learn, and Drive Sustainable Growth, we create an environment where you can thrive.

• Inclusive culture supported by a DEI strategy, Champion Network, Diversity Council membership, and regular events.
• Strong focus on development with a performance framework and LinkedIn Learning access.
• Flexible work options, gender-neutral parental leave, study and volunteer leave.
• Recognition programs for high performance and peer appreciation.
• Corporate discounts and novated leasing via SG Fleet.
• A referral program that reflects our positive culture.

BAI is committed to inclusive recruitment. If you need adjustments or alternative application options, please contact recruitment(at)baicommunications.com.

#OneBAIteam #CustomerFirst #DriveGrowth #Adapt&Learn #LI-BAI #Hiring #baipeople