Account Executive

Macquarie Technology Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Macquarie Telecom in Melbourne is seeking a commercially driven Account Executive to manage a portfolio of existing mid-market corporate customers. This relationship-first role focuses on retention, strategic growth and delivering an outstanding customer experience.

You will partner with senior decision-makers, identify cross-sell and upsell opportunities across networking, voice, mobile and cloud services, and collaborate with Solution Architects and the sales team to help customers achieve

Qualifications

• Proven success in Account Management or B2B sales within telecommunications, technology, cloud or managed services.
• Experienced managing and growing a portfolio of corporate or mid-market customers.
• Skilled at building trusted relationships with stakeholders from operational teams through to C-level executives.
• Commercially minded with a strong focus on customer retention and account growth.
• Excellent communication, negotiation and relationship management skills.

Responsibilities

• Manage a portfolio of existing mid-market corporate customers and drive retention.
• Identify opportunities to expand technology solutions across networking, voice, mobile and cloud services.
• Develop trusted relationships with senior decision-makers and cross-functional teams.
• Collaborate with Solution Architects and the sales team to close deals and deliver outcomes.

Skills

Account management

B2B sales

Mid-market portfolio

C-level stakeholder management

Cross-sell upsell

Forecasting

Pipeline management

Negotiation

Communication

Relationship management

Self-driven

Education

Tertiary qualifications desirable

Tools

Salesforce

Job description

About Us

There’s something special about working for a company like Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where we’re strong enough to punch above our weight. And we definitely do! Because of this, you have the opportunity to make a difference.

The Opportunity

At Macquarie Telecom, we don't just manage customer accounts—we build lasting partnerships that help Australian businesses succeed.

We're looking for a commercially driven Account Executive to join our Melbourne team, managing a portfolio of existing mid-market corporate customers. This is a relationship-first role where you'll focus on customer retention, strategic account growth and delivering an exceptional customer experience.

You'll work closely with senior decision-makers, developing trusted relationships across your customer base while identifying opportunities to expand their technology solutions across networking, voice, mobile and cloud services. Supported by industry-leading Solution Architects, Product Specialists and a collaborative sales team, you'll have everything you need to help your customers achieve their business goals.

If you're passionate about technology, love building long-term customer relationships and thrive in a high-performance sales environment, we'd love to hear from you.

About You

• Proven success in Account Management or B2B Sales within telecommunications, technology, cloud or managed services.
• Experienced managing and growing a portfolio of corporate or mid-market customers.
• Skilled at building trusted relationships with stakeholders from operational teams through to C-level executives.
• Commercially minded with a strong focus on customer retention, account growth and long-term value creation.
• Confident identifying cross-sell and upsell opportunities across technology solutions.
• Excellent communication, negotiation and relationship management skills.
• Highly organised with strong pipeline management and forecasting capability.
• Customer-obsessed and motivated by delivering outstanding service and business outcomes.
• Collaborative team player who enjoys working across technical and commercial teams.
• Self-driven, proactive and accountable for achieving sales targets.

Required Skills

• Experience selling telecommunications, networking, cloud, hosting or managed technology solutions.
• Demonstrated success achieving revenue growth, retention and profitability targets.
• Strong account planning and strategic portfolio management experience.
• CRM proficiency with accurate forecasting and pipeline management (Salesforce experience highly regarded).
• Experience with recognised sales methodologies such as Challenger, TAS, SPIN or Miller Heiman is advantageous.
• Strong commercial negotiation and contract management skills.
• Excellent presentation and stakeholder engagement skills.
• Tertiary qualifications are desirable but not essential.

Why Macquarie Telecom

There's something different about working here.

We're big enough to work with some of Australia's leading organisations, yet small enough that every individual makes a genuine impact. We invest in our people, empower our teams to do their best work and believe exceptional customer service is what sets us apart.

If you're looking for a role where you can own customer relationships, grow your career and be part of a high-performing sales culture, we'd love to meet you.