Strategic Technical Account Manager

Mindbody, Inc; Warrnambool; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Mindbody, Inc. is seeking a Technical Account Manager to provide account management and technical support to a base of customers. You will understand client business models, educate on Mindbody best practices, and coordinate internal resources to ensure customer success.

You will maintain strong relationships with customers and internal teams, identify opportunities to expand services, and manage complex issues with professionalism and urgency, ensuring a delightfully smooth Mindbody experience.

Qualifications

• Bachelor’s degree or equivalent experience.
• Three years in a client-facing, high-level support role.
• One year in a Mindbody technical role; two years preferred.
• PM or coordination experience preferred.
• Proficient with Mindbody core software and add-ons.
• Ability to learn quickly and manage multiple priorities.

Responsibilities

• Build and maintain technical knowledge of Mindbody products and services.
• Manage a designated portfolio of customers and act as single point of contact.
• Educate customers on features and value to meet business objectives.
• Coordinate resolution of inquiries, escalate when needed.
• Identify workflow gaps and develop client-focused solutions.
• Track time and progress against KPIs and department goals.
• Collaborate cross-functionally to share best practices and knowledge.
• Advocate for customer development and process improvements.

Skills

Client facing

Mindbody knowledge

Project management

Strong communication

Problem solving

Cross-functional collaboration

Time management

Technical writing

Education

Bachelor’s degree or equivalent experience

Tools

Mindbody core software

Mindbody add-ons

Job description

Mindbody, Inc. is seeking a Technical Account Manager to provide account management and technical support to a base of customers. You will understand client business models, educate on Mindbody best practices, and coordinate internal resources to ensure customer success.

You will maintain strong relationships with customers and internal teams, identify opportunities to expand services, and manage complex issues with professionalism and urgency, ensuring a delightfully smooth Mindbody experience.