Lead Technical Account Manager - Flexible Hours & Growth

Teamified; Australia; Hybrid; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible hours

Learning budget

Collaborative culture

Team events

Leave benefits

Job summary

Teamified, a global talent partner for remote IT teams, is seeking a Technical Account Manager to work with strategic customer accounts. You’ll deeply understand each client’s tech landscape, review platform configurations, and architect solutions that drive retention and expansion.

This role sits at the intersection of technical consulting and account management, requiring strong product knowledge and commercial acumen.

Qualifications

• 5+ years in technical account management or related roles.
• Proven enterprise customer relationships with retention and revenue expansion.
• Strong technical aptitude with APIs, data flows, and platform configuration.
• Ability to translate complex concepts to non-technical stakeholders.
• Experience in startup/scale-up environments.
• Excellent stakeholder management including C-level executives.
• Ability to manage multiple accounts in fast-paced settings.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Own the technical relationship for a portfolio of strategic accounts post-sale.
• Conduct health checks, platform audits, and configuration reviews.
• Develop tailored technical success plans aligned to goals.
• Diagnose challenges and propose actionable solutions.
• Manage escalations end-to-end with Engineering and Product.
• Monitor support trends and drive improvement initiatives.
• Identify expansion opportunities (upsell, cross-sell).
• Provide training and best-practice guidance to maximise ROI.
• Advocate for customers internally with Product and CS.
• Collaborate with Customer Success to align strategies.

Skills

5+ years in technical account mgmt

Enterprise account management

APIs & integrations

Translate tech to business value

Startup/scale-up experience

Stakeholder management (C-level)

Multi-account leadership

Clear written and verbal comms

Job description

Teamified, a global talent partner for remote IT teams, is seeking a Technical Account Manager to work with strategic customer accounts. You’ll deeply understand each client’s tech landscape, review platform configurations, and architect solutions that drive retention and expansion.

This role sits at the intersection of technical consulting and account management, requiring strong product knowledge and commercial acumen.