Strategic Service & Sales Support Coordinator

Miele; Australia; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Life leave

Wellbeing programs

Employee discounts

Career development

Job summary

Miele is seeking a Business Support Coordinator – Professional in Australia (Melbourne). You will coordinate service agreements, support sales activities and ensure a seamless customer experience from enquiry to delivery.

This role combines customer service, sales coordination and operational support, ideal for someone who builds relationships, solves problems and collaborates across teams. Hybrid work arrangement is available.

Qualifications

• Experience in customer service or sales support
• Strong organisational skills and ability to handle multiple priorities
• Familiarity with CRM/ERP and MS Office

Responsibilities

• Coordinate PROtect service agreements: quotes, renewals, scheduling, DB management
• Handle service enquiries, bookings and spare parts orders; ensure timely resolution
• Support Sales with quotes, orders, CRM updates and admin
• Coordinate equipment orders, deliveries and client communications
• Maintain records, databases and reporting; ensure process compliance
• Collaborate across Sales/Service/Operations to find improvement opportunities
• Provide admin/operational support for day-to-day Professional business

Skills

Customer service

Sales support

Service coordination

Organisational skills

Communication

Tools

CRM software

ERP systems

Microsoft Office

Job description

Miele is seeking a Business Support Coordinator – Professional in Australia (Melbourne). You will coordinate service agreements, support sales activities and ensure a seamless customer experience from enquiry to delivery.

This role combines customer service, sales coordination and operational support, ideal for someone who builds relationships, solves problems and collaborates across teams. Hybrid work arrangement is available.