Melbourne Service Coordinator: Efficient, Customer-Driven

Homag; City of Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

HOMAG Group in Melbourne is seeking a Service Coordinator to drive the efficient operation of our service team. You will prioritise field jobs, liaise with customers and technicians, and provide essential admin support from our Melbourne office.

You will monitor progress, update stakeholders, maintain the service database, and coordinate workflow with the remote support unit. A strong customer-service mindset and solid computer skills are essential.

Qualifications

• Prioritise and schedule field Jobs and liaise with Customers and Technicians.
• Monitor Job progress, adjusting schedules and updating all affected parties.
• Prepare and issue Job documentations.
• Check documentation from Technicians, initiate further action and update our service database.
• Control workflow to and from our remote support unit.
• Cooperate with other members of the Service team to maintain cross cover for all roles and continuity of customer service.
• Good communication skills and a very positive attitude to providing great customer service are a must.
• Solid computer literacy and be self-motivated.
• Ability to develop good working relationships with the team and our customers.
• Ideally you will have experience in a similar role and be a calm efficient and well organised person.

Responsibilities

• Prioritise and schedule field jobs and liaise with customers and technicians.
• Monitor job progress and adjust schedules accordingly.
• Prepare and issue job documentation.
• Update the service database with technician documentation.
• Coordinate workflow with the remote support unit.
• Maintain cross-cover for all roles and ensure continuity of customer service.
• Provide high-quality customer service with strong communication.

Skills

People skills

Communication

Computer literacy

Organisational skills

Customer service

Job description

HOMAG Group in Melbourne is seeking a Service Coordinator to drive the efficient operation of our service team. You will prioritise field jobs, liaise with customers and technicians, and provide essential admin support from our Melbourne office.

You will monitor progress, update stakeholders, maintain the service database, and coordinate workflow with the remote support unit. A strong customer-service mindset and solid computer skills are essential.