Strategic Security Dispatch Lead (Tech & Client Ops)

Ultimate Security; Sydney; Vor Ort; AUD 60.000 - 75.000; Vollzeit

Benefits dieser Stelle

Onsite parking and gym access

Career growth opportunities

Supportive team environment

Well-established security brand

Diverse, fast-paced work

Zusammenfassung

Ultimate Security Australia is seeking a highly organised Service Dispatch Coordinator to join our growing team. You will coordinate service technicians, manage work orders, schedule maintenance and installation jobs, and ensure excellent customer service across our security operations.

In this fast-paced role you will be the central contact between clients, technicians and suppliers, allocating requests, tracking progress and reporting outcomes.

Qualifikationen

• Experience in industries such as electrical, data communication and HVAC sectors.
• Professional communication skills, both over the phone and via email.
• Customer-first mindset.
• Strong coordination and problem-solving abilities.
• Ability to work independently while being a great team player.

Aufgaben

• Receive and manage incoming service requests via phone, email, and customer portals.
• Create and manage work orders from initial request to final completion.
• Schedule and dispatch technicians and subcontractors with precision.
• Keep customers updated on job progress and outcomes.
• Maintain service records, customer portals, and related documentation.
• Process invoices and approve subcontractor payments.
• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys.
• Report safety incidents and follow emergency protocols.
• Ensure actions align with company policies and compliance standards.

Kenntnisse

Time management

Organisational skills

Customer service

Communication (phone & email)

Attention to detail

Problem solving

Team player

MS Word

Excel

Outlook

Tools

SimPro

MS Word

Excel

Outlook

Jobbeschreibung

Ultimate Security Australia is seeking a highly organised Service Dispatch Coordinator to join our growing team. You will coordinate service technicians, manage work orders, schedule maintenance and installation jobs, and ensure excellent customer service across our security operations.

In this fast-paced role you will be the central contact between clients, technicians and suppliers, allocating requests, tracking progress and reporting outcomes.