Service Dispatch Coordinator

Ultimate Security; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Onsite parking and gym access

Career growth opportunities

Supportive team environment

Well-established security brand

Diverse, fast-paced work

Job summary

Ultimate Security Australia is seeking a highly organised Service Dispatch Coordinator to join our growing team. You will coordinate service technicians, manage work orders, schedule maintenance and installation jobs, and ensure excellent customer service across our security operations.

In this fast-paced role you will be the central contact between clients, technicians and suppliers, allocating requests, tracking progress and reporting outcomes.

Qualifications

• Experience in industries such as electrical, data communication and HVAC sectors.
• Professional communication skills, both over the phone and via email.
• Customer-first mindset.
• Strong coordination and problem-solving abilities.
• Ability to work independently while being a great team player.

Responsibilities

• Receive and manage incoming service requests via phone, email, and customer portals.
• Create and manage work orders from initial request to final completion.
• Schedule and dispatch technicians and subcontractors with precision.
• Keep customers updated on job progress and outcomes.
• Maintain service records, customer portals, and related documentation.
• Process invoices and approve subcontractor payments.
• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys.
• Report safety incidents and follow emergency protocols.
• Ensure actions align with company policies and compliance standards.

Skills

Time management

Organisational skills

Customer service

Communication (phone & email)

Attention to detail

Problem solving

Team player

MS Word

Excel

Outlook

Tools

SimPro

MS Word

Excel

Outlook

Job description

Ultimate Security Australiais seeking a highly organised and proactive Service Dispatch Coordinator to join our growing team. This role is responsible for coordinating service technicians, managing work orders, scheduling maintenance and installation jobs, and ensuring exceptional customer service delivery across our security operations.

This is an excellent opportunity for a motivated individual who thrives in a fast-paced environment and enjoys coordinating people, resources, and schedules to achieve outstanding results.

About the Role

As the Service Dispatch Coordinator, you will act as the central point of contact between clients, technicians, suppliers, and internal departments. You will be responsible for ensuring service requests are efficiently allocated, scheduled, monitored, and completed within agreed timeframes.

Key Responsibilities

• Receive and manage incoming service requests via phone, email, and customer portals.
• Create and manage work orders, from initial request to final completion
• Schedule and dispatch Ultimate Security technicians and subcontractors with precision
• Keep customers in the loop on job progress and outcomes
• Maintain service records, customer portals, and related documentation
• Process invoices, approve subcontractor payments, and handle credit card transactions
• Respond to enquiries, resolve service issues, and conduct customer satisfaction surveys
• Report safety incidents and follow emergency protocols
• Ensure all actions align with company policies and compliance standards

Skills & Experience

• Excellent time management and organisation – you thrive when things are busy
• Experience in industries such as electrical, data communication and air conditioning, HVAC, electronic repairs and maintenance of major tech-brands
• Professional communication skills, both over the phone and via email
• A natural customer-first mindset
• Sharp attention to detail and accuracy
• Strong coordination and problem-solving abilities
• The ability to work independently while being a great team player
• Confidence with MS Word, Excel, and Outlook
• SimPro experience and knowledge of security products (CCTV, Access Control, Alarms) is a bonus – but not essential
• A proven track record of staying calm and professional under pressure

Why We Offer

• A supportive, tight-knit team who works hard and celebrates wins
• A well-established, highly respected name in the security industry
• Varied, fast-paced work – no two days will ever be the same
• Real opportunities for career growth and development
• Onsite parking and access to our fully equipped staff gym

Ready to make your mark?

If you are organised, customer-focused, and looking to build a rewarding career within a growing security services organisation, we would love to hear from you.

Please submit your application, including your CV and a cover letter outlining your suitability for the role.

Ultimate Security Australia is committed to building a diverse and inclusive workforce and strongly encourages applications from Aboriginal and Torres Strait Islander individualsand those from diverse cultural and linguistic backgrounds.

Please note, visa sponsorship is not available for this position. You must be an Australian Citizen or Permanent Resident at the time of application.

NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080

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