Strategic Lead, Student Digital Experience

Macquarie University; Ryde; Hybrid; AUD 170,000 - 230,000; Full time

Benefits offered by this job

Flexible, hybrid work arrangements

Subsidised onsite parking

Extensive training & professional dev

Onsite childcare facilities

Discounted health insurance

Sport & Aquatic Centre membership

Employee Assistance Program

Onsite GP, imaging & physiotherapy

Job summary

Macquarie University is seeking a Student and Education Digital Experience Lead to own the end-to-end digital experience for the student journey. You will connect student needs with technology capability, guiding a dedicated team to deliver a prioritised backlog and measurable outcomes across enrolment, learning and graduation.

The role partners with stakeholders across Student Services, faculties and IT to align investments with strategic objectives, supported by a domain-focused delivery model

Qualifications

• Relevant tertiary qualifications or equivalent professional experience in technology, business, service design, product management, enterprise architecture or transformation.
• Experience leading student-focused digital experiences within higher education.
• Knowledge of student services and the education domain including enrolment, learning and teaching, and student portals.
• Competency with student-facing platforms such as Salesforce CRM, AMIS, MyAcademic, eStudent portals, iLearn and Service Connect.
• Strategic planning, portfolio and demand management with evidence-based decision making.
• Experience in Agile, product and DevSecOps environments with cross-functional collaboration and secure-by-design practices.
• Data literacy and evaluative capability, applying AI opportunities responsibly.
• Strong leadership, facilitation and communication to executives and governance forums.

Responsibilities

• Develop and maintain the Student Experience roadmap and domain backlog aligned to business priorities and strategic objectives.
• Coordinate demand with a single domain view, routing work across experience and platform teams.
• Guide the team to deliver a prioritised backlog with focus on backlog health, sequencing and value realization.
• Translate student insights and journey pain points into prioritised initiatives with measurable outcomes.
• Partner with Platform Owners, Architects and Cyber, Service Management, Data and AI functions for enterprise platform use and security.
• Progress adoption of AI-enabled capabilities with governance and oversight.
• Use data to establish meaningful performance measures and monitor adoption and benefits.
• Report domain performance, delivery confidence and priorities through governance forums.
• Guide the transition from project delivery to enduring product and experience-team ownership.

Skills

Student experience

Agile

DevSecOps

Stakeholder engagement

Leadership

Education

Tertiary qualifications or equivalent

Tools

Salesforce CRM

AMIS

MyAcademic

eStudent portals

iLearn LMS

Service Connect

Job description

Macquarie University is seeking a Student and Education Digital Experience Lead to own the end-to-end digital experience for the student journey. You will connect student needs with technology capability, guiding a dedicated team to deliver a prioritised backlog and measurable outcomes across enrolment, learning and graduation.

The role partners with stakeholders across Student Services, faculties and IT to align investments with strategic objectives, supported by a domain-focused delivery model