Student and Education Digital Experience Lead
Macquarie University
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Job summary
Macquarie University is seeking a Student and Education Digital Experience Lead to own the end-to-end digital experience for the student journey. You will connect student needs with technology capability, guiding a dedicated team to deliver a prioritised backlog and measurable outcomes across enrolment, learning and graduation.
The role partners with stakeholders across Student Services, faculties and IT to align investments with strategic objectives, supported by a domain-focused delivery model
Qualifications
- Relevant tertiary qualifications or equivalent professional experience in technology, business, service design, product management, enterprise architecture or transformation.
- Experience leading student-focused digital experiences within higher education.
- Knowledge of student services and the education domain including enrolment, learning and teaching, and student portals.
- Competency with student-facing platforms such as Salesforce CRM, AMIS, MyAcademic, eStudent portals, iLearn and Service Connect.
- Strategic planning, portfolio and demand management with evidence-based decision making.
- Experience in Agile, product and DevSecOps environments with cross-functional collaboration and secure-by-design practices.
- Data literacy and evaluative capability, applying AI opportunities responsibly.
- Strong leadership, facilitation and communication to executives and governance forums.
Responsibilities
- Develop and maintain the Student Experience roadmap and domain backlog aligned to business priorities and strategic objectives.
- Coordinate demand with a single domain view, routing work across experience and platform teams.
- Guide the team to deliver a prioritised backlog with focus on backlog health, sequencing and value realization.
- Translate student insights and journey pain points into prioritised initiatives with measurable outcomes.
- Partner with Platform Owners, Architects and Cyber, Service Management, Data and AI functions for enterprise platform use and security.
- Progress adoption of AI-enabled capabilities with governance and oversight.
- Use data to establish meaningful performance measures and monitor adoption and benefits.
- Report domain performance, delivery confidence and priorities through governance forums.
- Guide the transition from project delivery to enduring product and experience-team ownership.
Skills
Education
Tools
Job description
- Macquarie University, Wallumattagal Campus
Lead the digital experience that puts students at the heart of education.
Champion innovation across the student journey, bringing together people, technology and insight to create seamless, engaging and inclusive digital experiences that enable students to connect, learn, thrive and succeed.
Every student at Macquarie University interacts with our digital services from the moment they apply, through enrolment, learning and all the way to graduation. This newly established role owns the digital experience approach for our student and education domain, supported by a dedicated team, and the development capability focused solely on the student experience.
As the Student and Education Digital Experience Lead, you are the primary IT partner, the IT "front door" for the Student Services domain. You will work alongside Student Shared Services, Deputy Deans, Faculty Executive Directors, the Dean of Students Office and the PVC Education to connect academic and service priorities with technology capability, so that student needs, service performance, investment decisions and delivery roadmaps stay aligned with the University’s strategic objectives.
This newly established role is central to Macquarie's customer-focused, experience-led IT operating model, aligned with IT's 2027 Workforce Plan and the shift toward domain-focused delivery leadership. It is a high-impact, highly visible position at the intersection of higher education, student services and technology, with the scope, resources and accountability to shape digital experiences for our students.
Reporting to the Chief Information and Digital Officer, you will guide the student and education digital experience end to end. Your focus will include:
- Developing and maintaining the Student Experience roadmap, domain backlog and prioritisation approach, aligned to business priorities, service outcomes and strategic objectives.
- Coordinating demand through a single domain view, so work is prioritised and routed appropriately across experience teams, platform teams, project delivery pathways and operational improvement activity.
- Guiding your team and dedicated development capability to deliver a prioritised backlog of improvements, with attention to backlog health, sequencing, dependencies, delivery predictability and value realisation.
- Translating student insights, service performance information and journey pain points into prioritised initiatives with measurable outcomes.
- Partnering with Platform Owners, Architects, and the Cyber, Service Management, Data and AI functions so student experiences make best use of enterprise platforms, reusable capabilities and architectural standards, with security considered from the earliest stages of planning and design.
- Progressing the responsible adoption of AI-enabled capabilities across the domain, with appropriate governance and oversight.
- Using customer, service, operational and business data to establish meaningful performance measures, generate actionable insights and monitor digital adoption, product performance and benefits.
- Reporting domain performance, delivery confidence, adoption, risks, benefits and priorities through Quarterly Business Reviews and other governance forums.
- Guiding the transition from project-based delivery to enduring product and experience-team ownership, including capability uplift across product, Agile, DevSecOps, analytics, design and change practices.
Macquarie University Information Technology (MQ IT) embraces the university mission to be bold, distinctive, progressive, and transformational. Information Technology is a trusted business partner with an ethos of service, and we pride ourselves in the application of a strong collaborative partnership approach to transformation across the University. We strive for the efficient provision of services to better support the areas where we should be unique across the education, research, and health portfolios within the University.
You are an experienced digital, product or service leader with a strong understanding of the higher education sector, university environments and the student experience, with an appreciation of academic and education contexts. You are confident engaging in technical conversations and skilled at building effective relationships across various stakeholders, academic colleagues, platform teams and multidisciplinary teams.
- Relevant tertiary qualifications or equivalent professional experience in technology, business, service design, product management, enterprise architecture, transformation, management or a related field.
- Experience leading student-focused digital experiences within higher education, translating student needs, business priorities and service outcomes into roadmaps, backlogs and continuous improvement initiatives.
- Well-developed knowledge of student services, and ideally the academic and education domain, including enrolment, learning and teaching, communications and student portals.
- Demonstrated technical competency with student-facing platforms such as Salesforce CRM, Academic Management Information System (AMIS), MyAcademic and eStudent portals, iLearn Learning Management Systems and Service Connect, with domain-specific understanding.
- Capability in strategic planning, investment prioritisation, portfolio management and demand management, including balancing competing priorities and making evidence-based decision making.
- Experience leading or working within Agile, product and DevSecOps environments, embedding continuous improvement, cross-functional collaboration, delivery discipline and secure-by-design practices.
- Data literacy and evaluative capability, including establishing meaningful performance measures, generating actionable insights and applying them to improve experience and service performance, together with the ability to identify and apply AI and emerging technology opportunities responsibly.
- Strong leadership, facilitation and communication skills, including guiding multidisciplinary teams, enabling organisational change, building capability, and conveying complex information clearly to executive stakeholders and governance forums.
Applications Close: 6th November at 11.59 PM AEST.
Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation over 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.
We rank amongst the top employers in the Australian Workplace Employers Index. Explore the fantastic benefits available to you when you become part of the team at Macquarie University.
- Flexible, hybrid work arrangements
- Subsidised onsite parking options
- Extensive training and professional development programs
- Onsite childcare facilities to support working parents
- Discounted health insurance
- Subsidised membership at our Sport & Aquatic Centre
- Access to an Employee Assistance Program for free and confidential support
- Convenient onsite GP, imaging, and physiotherapy clinics
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.
Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Jobs at Macquarie page.
If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: Login to Workday and go to the Careers App > Find Jobs.
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our Jobs at Macquarie page.
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