Strategic Key Accounts Leader

CSR Springboard; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Parental leave (up to 14 weeks)

Employee assistance program

Rewards program discounts

Upskilling opportunities

Job summary

CSR is seeking an experienced and commercially minded Key Account Manager to join our team in Wetherill Park. This role focuses on managing and growing a portfolio of high-value strategic customers, ensuring long-term retention and sustainable revenue growth.

Reporting to the Sales Manager, you will develop strategic account plans, build strong relationships with key stakeholders, and lead negotiations and contracts, while collaborating across the business to deliver outstanding customer

Qualifications

• Minimum 5 years' experience managing strategic or key accounts.
• Experience within the building products, construction materials or related industries highly regarded.
• Demonstrated success in achieving revenue growth and customer retention targets.
• Strong consultative and solutions-based selling experience.
• Highly analytical with the ability to interpret data and build customer profitability models.
• Commercially astute with strong business planning capabilities.
• Excellent stakeholder management and communication skills, including engagement with senior decision-makers.
• Proven experience negotiating complex commercial agreements and contracts.
• Strong market awareness with the ability to identify emerging opportunities and competitive risks.
• Highly collaborative approach with the ability to influence cross-functional teams.
• Proficiency in CRM platforms and Microsoft Office Suite.

Responsibilities

• Develop and execute strategic account plans to drive customer retention, growth, and profitability.
• Act as the primary point of contact for key customers, addressing enquiries, resolving issues and coordinating internal teams to deliver timely solutions
• Build and maintain strong relationships with key customer stakeholders.
• Identify growth opportunities through consultative, solutions-based selling.
• Manage account budgets and performance to achieve commercial value, revenue and growth targets
• Lead commercial negotiations, proposals, and contract renewals, balancing customer value with profitability and sustainable commercial outcomes.
• Collaborate with internal teams to deliver outstanding customer outcomes.
• Conduct regular business reviews and provide strategic recommendations.
• Monitor market trends, competitor activity and customer performance to identify opportunities and commercial risks.
• Utilise CRM and data insights to manage account plans and achieve sales targets.

Skills

Strategic account management

Negotiation

CRM proficiency

Data analysis

Profitability modelling

Stakeholder management

Cross-functional collaboration

Business planning

Tools

CRM platforms

Microsoft Office Suite

Job description

CSR is seeking an experienced and commercially minded Key Account Manager to join our team in Wetherill Park. This role focuses on managing and growing a portfolio of high-value strategic customers, ensuring long-term retention and sustainable revenue growth.

Reporting to the Sales Manager, you will develop strategic account plans, build strong relationships with key stakeholders, and lead negotiations and contracts, while collaborating across the business to deliver outstanding customer